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About the Role
Lead a team of Medicare Consultants, helping them deliver outstanding customer experiences while achieving sales and performance goals. Provide day-to-day coaching, share feedback for advisor growth, and create an environment for optimal performance. Utilize performance data to identify opportunities, remove obstacles, and drive consistent team results. Collaborate with training and operations partners to improve processes and support business growth. Ensure the team stays informed, compliant, and prepared to guide customers as Medicare regulations and products evolve.
Responsibilities
- Lead, coach, and develop a team of approximately 10-15 Medicare Sales Consultants.
- Monitor sales, productivity, quality, and customer experience metrics.
- Conduct regular coaching sessions, performance reviews, and development planning.
- Support new hire onboarding and ongoing training initiatives.
- Ensure adherence to Medicare regulations, carrier requirements, and company policies.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Active Health Insurance License in your resident state prior to start date, maintained in good standing.
- AHIP certification preferred.
- Medicare Line of Authority (LOA) required for residents of North Carolina.
- Experience leading and developing a team of approximately 10 sales professionals in a Medicare, insurance, contact center, or related sales environment.
- Working knowledge of Medicare products, enrollment guidelines, compliance requirements, and sales processes.
- Ability to review performance metrics, identify trends, and take action to improve results.
- Ability to provide coaching, feedback, and performance management to support employee development.
- Ability to communicate policy, process changes, and business updates clearly with team members and business partners.
- Dedicated private workspace free from distractions and the ability to maintain a reliable, hardwired internet connection for business use.
Skills
- Sales
- Coaching
- Performance Management
- Medicare Products
- Compliance
- Customer Experience
Location
- Remote
Work Type
- Full-time
Experience Level
- Management Experience
- Sales Experience
Education Level
- High School Diploma
- Bachelor's Degree Preferred
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
About the Company
- Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions, helping clients build better workplaces.
- Your Way Insurance is a people-first organization built on compassion, integrity, and service, dedicated to helping seniors find Medicare plans.
- Now part of Gallagher, a global leader in insurance, risk management, and consulting.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)