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About the Role
Deliver highly personalized service defined by discretion, attentiveness, and an exceptional eye for detail. Anticipate guest preferences, coordinate every aspect of their stay, and ensure each experience is seamless, considered, and tailored to the individual. Build meaningful, professional connections with guests and provide a level of care that makes them feel truly at home. Play a key role in establishing the standards, traditions, and distinctive approach to Butler service that will define the Cambridge House experience.
Responsibilities
- Deliver personalized Butler service throughout the guest journey, anticipating needs and creating thoughtful experiences that reflect the character of Cambridge House.
- Prepare for arrivals by reviewing guest preferences, coordinating bespoke amenities, and ensuring every room or suite is presented with care and attention to detail.
- Build rapport with guests through attentive listening, intuitive service, and a warm, discreet approach that respects their privacy.
- Coordinate guest requests across departments, ensuring clear communication, timely follow-up, and a seamless experience from beginning to end.
- Share knowledge of Cambridge House and London, offering considered recommendations and arranging experiences that connect guests with the best of the city.
- Maintain accurate guest profiles and service records, while upholding the highest standards of confidentiality, presentation, and professional conduct.
- Respond to queries and requests with composure, sound judgment, and a solutions-focused mindset.
- Contribute to the development of our Butler service, sharing ideas and working collaboratively with team members to establish thoughtful rituals and exceptional standards from opening day.
Requirements
- Previous experience in Butler service within a luxury hotel.
- A meticulous eye for detail, strong organisational skills, and the ability to anticipate needs before they are expressed.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport and make guests and fellow team members alike feel comfortable and understood.
- A discreet, trustworthy, and professional manner, with an instinctive understanding of guest privacy and confidentiality.
- A commitment to the highest standards of personal presentation, service etiquette, and guest care.
- A willingness to work flexibly across shifts, including weekends and bank holidays.
- Right to work in the United Kingdom.
Skills
- Discretion
- Attentiveness
- Eye for detail
- Guest service
- Communication
- Interpersonal skills
- Organisation
- Confidentiality
- Professional conduct
- Problem-solving
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Non-Management
About the Company
- Cambridge House is a storied Mayfair townhouse reawakening in 2026 as an experience-driven luxury hotel. The historic property, formerly housing the In and Out military club, will be reimagined as a 102-room hotel, preserving its heritage while blending private and social spaces. It will feature unique dining destinations, an Auberge spa, and an exclusive members club.
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs, each offering a crafted approach to luxury and bringing the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious service.