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About the Role
As In-Room Dining Coordinator, you will be the thoughtful link between our guests and the culinary world of Cambridge House, bringing the art of hospitality to the comfort of the rooms. You will ensure every experience feels personal, considered and effortlessly delivered by approaching every request with warmth, discretion and impeccable attention to detail.
Responsibilities
- Welcome guest calls and requests with warmth, professionalism and attentive listening.
- Coordinate food and beverage orders with culinary and the wider House team, ensuring accuracy, timely delivery and impeccable presentation.
- Develop a thorough knowledge of menus, ingredients and beverages, offering thoughtful recommendations and accommodating dietary requirements and personal preferences.
- Work collaboratively with Front Office, Housekeeping and other House team members to coordinate guest amenities, special occasions and individual requests.
- Maintain impeccable standards of telephone etiquette, accuracy, presentation, confidentiality, food safety and hygiene.
- Contribute ideas and support the development of in-room dining procedures.
- Support a welcoming, respectful and generous working environment where team members feel valued and ideas are heard.
Requirements
- Previous experience in In-Room Dining, ideally within a luxury hospitality environment.
- Excellent communication and organisational skills, with a natural warmth when interacting with guests and team members.
- Strong eye for detail, the ability to prioritise effectively and confidence working in a busy service environment.
- Collaborative spirit, a discreet and professional manner, and a willingness to work flexibly across shifts, including evenings, weekends and bank holidays.
- Right to work in the United Kingdom.
Skills
- Communication skills
- Organisational skills
- Attention to detail
- Prioritisation
- Working in a busy service environment
- Collaboration
- Discretion
- Professionalism
- Flexibility
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Non-Management
About the Company
- Cambridge House is a historic Mayfair townhouse reawakening in 2026 as an experience-driven luxury hotel.
- The property has welcomed tastemakers and world shapers throughout its history and will be the capital’s most magnetic and vibrant gathering place.
- The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London.
- It will be reimagined as a 102-room hotel, preserving its rich heritage while offering a blend of private and social spaces, unique dining destinations, an Auberge spa, and an exclusive members club.
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs that bring the soul of the locale to life through crafted luxury, captivating design, exceptional cuisine, innovative wellbeing, and gracious service.