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About the Role
Oversee the rhythm of overnight in-room dining service, ensuring exceptional presentation, prompt delivery, and attentive guest care during London's most anticipated hotel opening.
Responsibilities
- Oversee the smooth running of overnight in-room dining, ensuring every order is delivered promptly and to the highest standards of presentation.
- Support and guide team members throughout the night, creating a collaborative environment where exceptional service comes naturally.
- Coordinate closely with the kitchen and wider Cambridge House team to ensure accurate orders, clear communication and seamless service.
- Take ownership of guest requests, responding with warmth, sound judgement and a genuine desire to exceed expectations.
- Ensure guest preferences, dietary requirements and allergens are communicated accurately and handled with the utmost care.
- Maintain high standards of food safety, hygiene, stock rotation and cleanliness throughout the service and associated storage areas.
- Oversee order taking, billing accuracy, and service readiness, ensuring the team is prepared for both anticipated and unexpected requests.
- Complete handovers, maintain accurate records and communicate relevant guest feedback and operational matters to the wider team.
- Monitor stock levels, minimise wastage and ensure all service equipment and supplies are maintained to the required standard.
Requirements
- Previous experience in In-Room Dining in a luxury hospitality environment, ideally with supervisory responsibility.
- The ability to support and motivate team members, leading by example and maintaining high standards during overnight service.
- Excellent organisational and communication skills, with the ability to remain composed and resourceful when priorities change.
- A sound understanding of food safety, hygiene, allergen management and responsible food handling.
- Confidence with POS systems, order management and service procedures, with a keen eye for accuracy.
- A proactive, hands-on approach and a willingness to work overnight shifts, including weekends and public holidays.
- Right to work in the United Kingdom.
Skills
- In-Room Dining
- Supervisory
- Organizational skills
- Communication skills
- Food safety
- Hygiene
- Allergen management
- POS systems
- Order management
Location
- Mayfair, London
Work Type
- Overnight shifts
- Weekends
- Public holidays
Experience Level
- Supervisory
About the Company
- Since 1756, Cambridge House has been the home where the Great and the Glorious gather.
- The storied Mayfair townhouse reawakens in 2026.
- The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel.
- The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
- Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel.
- Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa.
- It will also be home to an exclusive members club set to define the new pulse of modern London life.
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
- While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
- With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.