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About the Role
Fanatics Betting & Gaming is hiring a Manager, Strategy & Operations to collaborate with VIP leadership on acquiring, growing loyalty, and retaining high-value customers. This role focuses on owning outcomes end-to-end, utilizing AI and technology to enhance the experience for top customers.
Responsibilities
- Partner directly with VIP leadership to define and execute strategy for acquiring, growing the loyalty of, and retaining top-tier customers
- Run a variety of concurrent projects spanning analysis, strategy, partnerships, and hands-on build work, shifting between them as priorities shift
- Own outcomes end to end: from strategy design through execution through measurable results
- Learn the business inside and out, understand what actually drives our customers, and use that understanding to shape what gets built and why
- Use AI and technology as core working tools to build models, analyses, and workflows that improve how the VIP team identifies, engages, and serves high-value customers
- Work cross-functionally with Data, Product, Engineering, and Marketing to ship VIP initiatives
- Operate within a highly regulated environment, with sound judgment on responsible gaming considerations built into strategic and operational decisions
Requirements
- 3-5 years of experience, with a technical or engineering-adjacent background
- AI-native: you use AI tools daily, not occasionally, and can point to something you personally built or shipped with them, along with a measurable outcome, not just a tool you used
- Comfortable with ambiguity, moving fast, and making calls with incomplete information in a high-growth environment
- Able to move fluidly across different types of work, analytical, operational, relationship-driven, technical, prioritizing across competing demands and following through to completion rather than moving on once the interesting part is done
- Able to drive outcomes across teams without formal authority, through persistence, relationship-building, and clear prioritization, not just by waiting for alignment
- Bias toward speed and execution: moves fast, removes blockers, and keeps initiatives moving even when the path isn't fully defined
- Data fluency: understands how our systems and data structures work, SQL or Python experience expected, not just reliance on AI to generate answers
- Excellent communicator who can work directly with senior leadership
- Demonstrated ability to scope a problem and strategy, not just execute a spec, including identifying what actually matters to the end user or business before building
- Interview and onboarding may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires.
Skills
- AI
- SQL
- Python
Location
- New York
Work Type
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- $107,000—$133,000 USD
Benefits
- Full-time employment, and more.
About the Company
- Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
- Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
- Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
- Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
- Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform.
- The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S.
- Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia.
- Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium.
- Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.