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About the Role
Provide help line customer service support for all aspects of Debt Recovery processing and for various other financial services performed by the Financial Operations Center.
Responsibilities
- Provide Debt Recovery help line Customer Service Support.
- Process and respond to no less than 150 calls and emails per week.
- Provide documentation to the customers and Debt Servicing Representatives as requested.
- Resolve Debtor questions.
- Identify and forward inquiries that require in-depth processing to Debt Servicing Representatives.
- Perform other ancillary support functions.
- Provide weekly and monthly reports for the GTR and GTM.
Requirements
- High School Diploma, GED or Equivalent.
- Experience with computers and data entry.
- Must demonstrate an experience level that permits the employee to effectively communicate and perform duties, assignments, and responsibilities of the job.
- Ability to understand and follow verbal and or written instructions.
- Must be self-motivated and able to work with minimal supervision.
- Keyboarding skills, attention to detail, thoroughness, ability to read and retain information, and ability to perform repetitive work comfortably.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must have excellent verbal and written communication skills.
- Must have good command of the English language, both oral and written.
- Ability to read, analyze, and interpret general educational information, professional journals, technical procedures, or governmental regulations.
- Ability to complete timely progress reports, business correspondence or other documents.
- The ability to effectively present information and respond to questions from groups of managers, clients, customers, supervisors and the general public is very important.
- Usually sitting with occasional walking and standing, and some stooping, kneeling, or crouching.
- Ability to lift up to 5 lbs on a constant basis.
- Ability to lift up to 25 lbs on an occasional basis.
- Near Vision, the ability to see details at close range (within a few feet of the observer).
Skills
- Ethics/Integrity
- Financial Acumen
- Internal Controls
- Quality
- Technical Skills
- Analytical Thinking
- Communication Skills
- Data entry
- Document scanning
- Oral Comprehension
- Written Expressions
- Near Vision
- Oral Expression
- Written Comprehension
- Speech Clarity
- Speech Recognition
- Mathematical Reasoning
- Problem Sensitivity
- Keyboarding skills
- Attention to detail
- Thoroughness
- Ability to read and retain information
- Ability to perform repetitive work comfortably
- Dependability
- Willingness to learn
- Willingness to work
Experience Level
- Must demonstrate an experience level that permits the employee to effectively communicate and perform duties, assignments, and responsibilities of the job.
Education Level
- High School Diploma, GED or Equivalent.
About the Company
- If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion by fostering individuals’ development, well-being, and growth.
Equal Opportunity
- The Kennedy CollectiveSM is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.