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About the Role
You will build innovative AI solutions for customer support, defining AI-first product development, including UI/UX, capabilities, and data models. You will own problems from conception to production, working closely with coding agents and building effective tooling and feedback systems. Senior engineers will manage features end-to-end, while staff-level candidates can influence technical direction.
Responsibilities
- Take ownership of hard problems from idea to production
- Work closely with coding agents as a core part of your workflow
- Build tooling and feedback systems to make coding agents effective
- Apply engineering judgment to determine when output is ready to ship
- Shape technical direction for the team (for staff-level candidates)
Requirements
- 5+ years of experience shipping code at a top-tier engineering organization
- Experience with startups or scaleups is ideal
- Meaningful experience shipping code at a startup or company with high engineering standards
- Comfortable working with coding agents as a core part of your build process
- Seeking a career-defining opportunity with scope, ownership, and upside
Skills
- TypeScript
- React/Remix
- PrismaORM
- NestJS
- Python
- AI
- UI/UX
- Data Models
- Coding Agents
Location
- Sydney
- US
- UK
Work Type
- Full-time
- Flexible hours
Experience Level
- Senior
- Staff
Benefits
- Low ego, high trust culture
- Flexible hours
- Company trips to Hawaii twice a year
- Unrestricted access to AI tools
About the Company
- Lorikeet is redefining customer support with AI solutions for fintech, healthtech, marketplaces, and delivery services.
- Backed by over $50M USD from prominent investors and operators.
- Customers include large telehealth, fintech, and marketplace companies in the US and Australia.
- Series A company moving fast with significant growth potential.
- AI-native company focused on innovation in customer support.
Equal Opportunity
- Committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.
- Care more about user obsession and eagerness to learn than traditional credentials.
- Diverse teams perform better, and the team reflects a broad spectrum of identities and lived experiences.