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About the Role

Respond to travel agent’s inquiries for reservations to achieve sales targets and contribute to call center KPIs while providing superior customer service.

Responsibilities

Answering calls and emails in a timely, courteous, and professional manner
Providing excellent customer service
Enforcing active selling skills to close a sale
Processing bookings with accuracy and detail
Consistently meeting individual performance targets
Selling complete multi-destination packages of products “a la carte”
Ensuring files and payments’ follow-up with suppliers and travel agents

Requirements

Bilingual in French and English (spoken and written)
English is an asset for communicating with international and national partner
1-2 years of experience with Groups is an asset
Excellent communication skills, French and English
Travel/Tourism school diploma or equivalent related travel industry experience
Passion for sales and a desire to always excel
Excellent customer service skills and interpersonal skills
Professionalism and patience
Team player but able to work autonomously
Ability to work under pressure and meet deadlines
Knowledge of the travel industry
Computer knowledge - Microsoft Office Word and Excel
Ability to learn new software
Knowledge of Sabre (an asset)

Skills

French
English
Sales
Customer Service
Interpersonal Skills
Microsoft Office Word
Microsoft Office Excel
Sabre

Location

Remote

Work Type

Full-time
Remote

Experience Level

1-2 years of experience with Groups is an asset

Education Level

Travel/Tourism school diploma or equivalent related travel industry experience

Salary/Compensations

$40,000 - $45,000

Benefits

Competitive salary
2 weeks of vacation
Medical and dental benefits
9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
Employer RRSP contribution program
Awesome travel benefits for you, your friends, and your family
Employee Assistance Program (EAP) for you and your family members

About the Company

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies.
Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands.
The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more.
The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada.
HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Equal Opportunity

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.