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About the Role
Coordinate customer accounts, manage order entry, and facilitate customer relationships to support sales, manufacturing, and shipping operations. This role requires a basic understanding of manufacturing processes and involves managing multiple accounts with high complexity.
Responsibilities
- Communicate with customers, estimate and enter orders, and perform additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations.
- Enter customer orders and generate all associated production orders, in addition to purchasing all required materials for orders.
- Generate needed shipping documentation.
- Communicate with customers regarding order status, quotations, order changes, confirmations, complaints, or questions.
- Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries.
- Prepare customer order and sales activity reports.
Requirements
- High school diploma or GED
- Preferred experience working in a manufacturing environment
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED
- Five years of customer relations experience preferred
- Strong verbal and written communication skills REQUIRED
- Organizational skills and ability to multi-task REQUIRED
- Ability to be a self-starter and work well within a team environment
- Action Oriented
- Being Resilient
- Customer Focus
- Instills Trust
Skills
- Microsoft Suite (Word, Excel, PowerPoint, Outlook)
- Customer relations
- Verbal communication
- Written communication
- Organizational skills
- Multi-tasking
- Self-starter
- Teamwork
- Action Oriented
- Resilience
- Customer Focus
- Instills Trust
Location
- Utica, NY
Work Type
- Full-Time
- Salaried
Education Level
- High school diploma or GED
Salary/Compensations
- $48,300 - $64,400