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About the Role
We're hiring a Sr. CRM Operations Manager to transform how Chime's Lifecycle Marketing & CRM team operates and scales. You'll lead key cross-functional CRM initiatives, connecting teams to turn business needs into scalable systems and processes. Your impact will come from solving complex operational challenges and building systems that help us move faster.
Responsibilities
- Lead high-impact CRM initiatives, owning complex, cross-functional programs from discovery through implementation.
- Connect Marketing with Product and Engineering by translating marketing goals into clear requirements and technical priorities.
- Improve CRM operations scalability through enhancements in campaign intake, QA, documentation, governance, and prioritization.
- Strengthen channel health and compliance by partnering with relevant teams on deliverability, consent management, and messaging quality.
- Drive the evolution of lifecycle automation towards scalable and intelligent member journeys.
- Influence teams and priorities by working with senior stakeholders to resolve dependencies and drive decisions.
- Deliver measurable operational impact by establishing success metrics and connecting improvements to business outcomes.
Requirements
- 8+ years of experience in CRM operations, marketing program management, or marketing technology alignment within complex marketing environments.
- Demonstrated ownership of large cross-functional initiatives, managing them from planning through adoption.
- Strong business-to-technical translation skills, including experience turning marketing needs into actionable requirements for Product, Engineering, and data teams.
- Deep familiarity with enterprise CRM platforms such as Braze, Iterable, or Salesforce Marketing Cloud.
- Experience building scalable operating frameworks, including campaign intake, operational governance, quality assurance, and documentation standards.
- Exceptional stakeholder management and communication skills, with the ability to influence senior leaders.
- A process-first, outcomes-oriented mindset, with the ability to identify operational friction and implement sustainable improvements.
Skills
- CRM operations
- Marketing program management
- Marketing technology alignment
- Cross-functional initiative ownership
- Business-to-technical translation
- Enterprise CRM platforms (Braze, Iterable, Salesforce Marketing Cloud)
- Scalable operating frameworks
- Stakeholder management
- Communication
- Process improvement
- Outcomes orientation
Location
- Onsite
Work Type
- Hybrid
- Remote
Experience Level
- Senior
Salary/Compensations
- $145,000—$200,000 USD
Benefits
- Bonus(es)
- Competitive equity
- Backup child, elder, and pet care
- Subsidized commuter benefits
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy
- Company-wide paid days off
- 1% of time off to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
About the Company
- Chime is a financial technology company that believes everyone can achieve financial progress. They offer helpful, easy, and free core banking services through user-friendly tools and intuitive platforms, empowering members to control their finances and work towards their goals.
- The company is driven by a team of problem solvers, dreamers, and builders who are obsessed with their members. They operate with an owner's mindset, are bold, dream big, take risks, work together, embrace diverse perspectives, and give honest feedback.
- Chime's culture remains entrepreneurial, encouraging employees to be stewards of their mission to help everyday Americans unlock financial progress. They hold themselves to the highest standards of integrity, guided by their values.
Equal Opportunity
- Chime is proud to be an Equal Opportunity Employer. They consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis.
- They will also consider qualified applicants with criminal histories in a manner consistent with applicable laws.
- Chime provides reasonable accommodations for disabilities or special needs during the application process.