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About the Role

Community Safety staff help provide a safe environment for guests, staff, clients, volunteers, and other occupants of St. Anthony Foundation and our external partners and customers. This team responds to on-the-ground crises and emergencies to increase safety in the Tenderloin and similar communities. The role takes a trauma-informed perspective, de-escalating behaviors and risks with compassion and care.

Responsibilities

Monitor and anticipate potential safety and security problems, and attempt to prevent or defuse them through de-escalation techniques.
Respond to emergency calls from assigned areas.
Safely deal with or assist in dealing with emergency situations.
Maintain a high level of awareness of surroundings.
Observe and identify unusual/irregular occurrences that may require closer examination.
Observe and safely intervene in crises to ensure the safety of staff, clients, volunteers, and visitors.
Monitor assigned area to identify safety hazards, report them, and intervene according to established procedures.
Comply with all St. Anthony safety requirements, policies, and requirements.
Check and secure buildings at the beginning and end of each day as instructed.
Perform assigned area checks (rounds) as needed.
Participate in emergency response and disaster preparedness training and drills.
Respond to crises and emergencies with urgency, occasionally needing to ascend/descend stairways quickly.
Safely and effectively de-escalate disruptive and/or aggressive persons using acceptable physical de-escalation and crisis prevention techniques.
Operate a Segway, adhering to all safety protocols, to move about the area.
Support special events, including set up, break down, and monitoring.
Assist with janitorial services to maintain a clean and safe environment.
Courteously assist guests and clients, providing information and responding to questions.
Assist clients in accessing services and programs.
Maintain up-to-date information on internal programs and other social services.
Assist in implementing and enforcing program procedures and guidelines.
Direct inquiries from donors, volunteers, and the press, assisting them in connecting with the appropriate point person.
Move about surrounding areas for coverage and to communicate with team members, guests, and community partners.
Treat all guests with empathy, dignity, and respect.
Seek to understand the other person's perspective and experience.
Demonstrate the ability to work effectively across cultures and an openness to learning about unfamiliar cultures.
Complete reports and all other paperwork neatly, legibly, and thoroughly.
Enter data and information electronically as required.
Look up data and reports electronically through a database.
Participate in regular training and development opportunities.
Understand and follow the organization's programs, policies, and procedures.
Participate in relevant meetings supporting team communication and program goals.
Collaboratively work with others to achieve team success.
Manage stress and pressure situations calmly and responsively.
Maintain the capacity to control reactions and awareness of how behavior impacts others.
Consistently demonstrate integrity while working and representing St. Anthony’s.
Practice direct, respectful, open, and honest communication with colleagues.
Proactively seek support from team members or management.
Demonstrate cooperation with coworkers, management, and the community.

Requirements

Excellent interpersonal, listening, oral, and written communication skills.
Ability to be polite, diplomatic, and firm.
Ability to set limits and practice professional boundaries with guests and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days (weekends and holidays required).
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads).
Ability to remain awake and aware during all scheduled shifts.
Ability to be punctual, reliable, cooperative, and team-oriented.
Experience with conflict de-escalation skills is preferred.
Must complete Crisis Prevention training within 3 months of hire.
P.R./First Aid certification preferred.
Must complete P.R./First Aid certification within 3 months of hire.
Willingness to work in remote locations.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Skills

De-escalation techniques
Crisis intervention
Conflict resolution
Interpersonal skills
Listening skills
Oral communication skills
Written communication skills
Diplomacy
Setting boundaries
Emergency response
High-pressure situation management
Information and communication technology use
Punctuality
Reliability
Cooperation
Teamwork
First Aid
CPR
Second language proficiency (Spanish, Mandarin, Tagalog, Cantonese)

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

Entry-level
Preferred experience in non-profit or community-based social service agency

Salary/Compensations

$43,000-$70,000 annually

About the Company

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews.
Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all persons flourish.

Equal Opportunity

People of color, differently-abled people, LGBTQI+, and folks with lived experience are strongly encouraged to apply.
St. Anthony's is proud to be an Equal Employment Opportunity Employer.
We value diversity of culture, thought, and lived experiences.
We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, uniform service membership/veteran status, physical or mental disability, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.