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About the Role
Cosuno is replacing the traditional construction industry's reliance on emails, spreadsheets, and scanned PDFs with AI. Our platform connects general contractors with over 250,000 subcontractors, using AI to find suitable firms, identify deal anomalies, and compare pricing against a vast dataset. This role is crucial for onboarding new clients and ensuring their successful activation on the platform.
Responsibilities
- Onboard new clients weekly, initiating first contact within days.
- Conduct onboarding calls via screenshare to set up profiles and search parameters.
- Support clients in making their first offers.
- Manage approximately 40 onboardings per month, with each requiring about 1.5 hours of total effort.
- Monitor client activation signals in Salesforce and intervene when clients face difficulties.
- Provide structured feedback to the Product team on customer onboarding challenges to improve tools, tours, and help texts.
- Report to the Head of Customer Success and collaborate with Sales and Customer Success Managers.
Requirements
- Minimum 1 year of experience in a high-volume, customer-facing role (e.g., onboarding, customer support with activation goals, inside sales, B2B customer service).
- Proficient in explaining software via phone and screenshare.
- Structured and disciplined in CRM usage.
- Native-level German (C2) and good English proficiency.
- Based in Berlin or willing to have office days in Berlin.
Skills
- Customer Onboarding
- Customer Support
- Inside Sales
- CRM (Salesforce)
- Screenshare Communication
- Software Explanation
- Structured Feedback
- Ownership
- Speed
- Drive
- Low Ego
Location
- Berlin
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- 1+ year
Salary/Compensations
- €55,000 OTE (On-Target Earnings)
Benefits
- Clear performance metrics and direct impact on the product.
- Career development opportunities within Customer Success, Retention Sales, or Product Enablement.
- Permanent contract.
- Modern equipment.
- Regular 1:1s.
- Open feedback culture.
- Company and team events.
About the Company
- Cosuno is transforming the €14 trillion construction industry by replacing outdated methods with AI.
- We connect general contractors with over 250,000 subcontractors.
- Our AI finds suitable firms, identifies deal anomalies, and compares pricing against millions of data points.
- Founded in Berlin in 2019 and funded by Cherry Ventures and Spark Capital with over €40 million.
- We are scaling our Sales, Customer Success, and Marketing teams.