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About the Role

The Support Lead assists with the direction of sales associates and performs key store functions under the Store Manager/Leader and Customer Service Manager. This role is responsible for "Wowing the Customer," managing front end operations, cash handling, store cleanliness, safety, and driving sales.

Responsibilities

Ensures all associates and managers are Wowing the Customer through personal contact.
Achieves CSAT score goals.
Leads Front End Operations.
Trains staff on the High Fives of Customer Service.
Ensures a fast, friendly checkout experience for every guest.
Maintains store cleanliness, recovery, and readiness for customers.
Performs opening and closing store procedures.
Assists with Front End Operations.
Performs Store Manager duties in their absence.
Supervises, trains, coaches, and develops all Associates.
Reviews and reacts to corporate communications.
Partners with supervisors or corporate office regarding store issues.
Drives store sales and controls expenses.
Performs in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.).
Assists with the payroll process and ensures payroll is within budget.
Assists in merchandising procedures.
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures (SOP).
Responsible for cash handling procedures including preparing and dropping bank deposits.
Authorizes register functions including post voids, returns, and discounts.
Complies with Human Resources policies and procedures.
Assists in receiving and stocking procedures.
Unloads merchandise from trucks.
Checks in shipments.
Stages merchandise for the sales floor.
Packs out merchandise.
Assists with front end and queue merchandising.
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
Performs store maintenance including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operates cash register.
Moves merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
Ascends/descends ladders to retrieve and put away stock.
Kneels, bends, twists, and stoops, including in the stock room and on the sales floor.
Communicates and exchanges information with customers and staff.
Moves across the sales floor assisting customers and retrieving/putting away merchandise.
Identifies and discerns email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remains in a stationary, upright position for 80% of the time.

Requirements

High School Graduate or equivalent.
Minimum 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.

Skills

Customer Service
Organization
Productivity
Ability to multi-task
Follows Direction
Professionalism
Trainer/Developer/Motivator
Communication
Sales Driver/Goal Oriented

Work Type

Hourly

Experience Level

Minimum 1 year of management experience

Education Level

High School Graduate or equivalent
College experience preferred

Salary/Compensations

Position Starting At: $17.00

Benefits

Health coverage
Financial and personal wellness

About the Company

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff!
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
As a Five Below leader, your first priority is to contribute to the success of your store.
The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value!
These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…

Equal Opportunity

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.