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About the Role
Johnson Controls is transforming buildings with award-winning digital technologies and services, using AI and data-driven solutions to enhance building health, sustainability, and performance. We are driving towards a new era of autonomous buildings and delivering the blueprint of the future for various industries through our OpenBlue suite.
Responsibilities
- Assist the CRC with scheduling.
- Assist with scheduling sub-contractors.
- Strive for 'Right First Time' installations.
- Manage real-time service levels to deliver high customer service and meet SLA requirements.
- Communicate and resolve scheduling issues with customers and personnel.
- Alert management to potential problems and work towards resolution.
- Assist the CRC in assigning work as needed based on workloads and priorities.
- Optimize forecasts and action risks.
- Place Purchase Orders for project materials.
- Ensure timely material deliveries.
- Negotiate with suppliers and coordinate equipment delivery.
- Perform shipping operations.
- Flag and escalate back-order items or risks.
- Control inventory of existing projects.
- Order and coordinate plant hire.
- Coordinate repair RMA’s.
- Assist CRC with billing/invoicing.
- Conduct final checks before billing.
- Manage billing invoices and credit notes.
- Process data entry for new orders and modifications.
- Communicate with clients regarding financial/administrative issues.
- Resolve customer disputes in a timely manner.
- Interact with internal departments to resolve customer queries.
- Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.
Requirements
- Experience in Customer Service or Operations/Service Delivery.
- Strong decision-making skills and adaptability.
- Proficient in MS Office, especially Excel.
- Excellent communication and interpersonal skills.
- Good telephone manner and appropriate business communications.
- Strong written and verbal communication skills.
- Team player with the ability to operate under pressure.
Skills
- MS Office
- Excel
- Customer Service
- Operations
- Service Delivery
- Decision-making
- Adaptability
- Communication
- Interpersonal skills
- Telephone manner
- Business communications
- Written communication
- Verbal communication
- Teamwork
- Working under pressure
Salary/Compensations
- $21.63-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
Benefits
- Competitive salary reviewed annually.
- 10 days of paid holidays
- 401K matched contribution
- Health insurance
- Life assurance
- Employee assistance program
- Referral scheme
- Access to extensive on-the-job and cross-training opportunities.
- Supportive team environment with access to business resource groups.
- Long-term career development support for your professional growth.
About the Company
- Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.
- For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services.
- We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance.
- It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.
- We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.
- Johnson Controls offers the world’s largest portfolio of building technology, software and services.
- We are helping customers achieve their sustainability goals and power their mission.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.