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About the Role
Provide administrative and coordination support across Admissions and Case Management services. Play a critical role in supporting timely intake processing, maintaining accurate records, coordinating screenings and meetings, supporting family and referral-source communication, and ensuring an organized and responsive experience from initial inquiry through admission, transition, closure, or transfer to the appropriate service team. This role balances customer service, organization, communication, and data management while helping families connect with services.
Responsibilities
- Manage inquiries, referrals, candidate records, and intake documentation, ensuring data accuracy and completeness.
- Coordinate screenings, interviews, tours, admission meetings, evaluations, and transition-related activities.
- Support outreach efforts by communicating with families, referral sources, consultants, OPWDD representatives, and other stakeholders regarding the admissions process.
- Maintain calendars, workflow systems, status trackers, meeting materials, and administrative processes for efficient operations.
- Prepare reports, summaries, correspondence, informational packets, and meeting documentation.
- Coordinate communication and information sharing among admissions, case management, educational, clinical, residential, finance, and support teams.
- Maintain accurate student and candidate records, supporting record retention, authorizations, consent tracking, and records requests.
- Support data integrity and reporting efforts through routine audits, record reconciliation, workflow monitoring, and quality assurance activities.
- Ensure families, referral sources, and stakeholders experience a professional, responsive, and family-centered admissions and case management process.
Requirements
- Strong organizational skills and exceptional attention to detail.
- Excellent written, verbal, and interpersonal communication abilities.
- A customer-service mindset and commitment to supporting families and stakeholders.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Strong problem-solving skills, follow-through, and sound judgment.
- Collaborative approach and ability to work effectively with diverse teams.
- Commitment to confidentiality, professionalism, and ethical conduct.
- Alignment with Anderson's mission, values, and Quality of Life philosophy.
- Maintain confidentiality and comply with all privacy, records-retention, and information-security requirements.
- Demonstrate professionalism, accountability, fairness, and respect in all interactions.
- Support effective communication and collaboration across departments and service areas.
- Follow agency policies, procedures, communication standards, and training requirements.
- Exercise sound judgment and appropriately refer questions regarding eligibility, placement, funding, clinical matters, and admissions decisions to authorized staff.
Skills
- Organization
- Attention to detail
- Communication (written, verbal, interpersonal)
- Customer service
- Data management
- Recordkeeping
- Problem-solving
- Collaboration
- Confidentiality
- Professionalism
- Microsoft 365 applications
- Electronic records systems
- Databases
- Spreadsheets
- Virtual meeting platforms
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- Administrative experience in admissions, intake, case management, education, healthcare, human services, or a related field preferred.
Education Level
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Business, Human Services, Health Administration, Education, or a related field preferred.
Salary/Compensations
- $21.24 - $25.67 Hourly
Benefits
- Up to 6 weeks of paid time off (starting in your first year!)
- 403(b) retirement plan with employer match and annual contribution
- Comprehensive medical, dental, and vision insurance plans
- Wellness program
- Ongoing professional development
- Discounted tuition at select colleges/universities
- Scholarship program for those seeking educational experiences aligned with the role (*restrictions apply)
- Invitations to staff appreciation events and experiences
- Competitive pay
- Generous retirement plan (including employer match and annual contribution)
- Abundant vacation time
- Robust benefits
- Ongoing opportunities for learning and advancement
- Wellness programs
- Staff appreciation events
- Chance to work alongside wonderful professionals in a positive environment
About the Company
- Anderson Center for Autism is a mission-driven organization dedicated to optimizing the quality of life of individuals with autism.
- Founded over 100 years ago (in 1924), our award-winning, evidence-based educational, vocational, residential, clinical, and consulting/training programs have successfully optimized the quality of life for individuals with autism for decades.
- We work every day to cultivate a broader culture of acceptance in society, further adding to the legacy of compassion for which we have come to be known throughout the country and around the world.
- We offer a supportive, friendly work environment that values your ideas and insights, provides rewarding mentorship experiences, and opens doors to new professional opportunities.
Equal Opportunity
- Our organization is committed to providing a diverse workforce by ensuring that discrimination barriers to equal employment opportunity and upward mobility do not exist here.
- Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, gender, gender identity and expression, marital status, national origin, sexual orientation, veteran status, citizenship or immigration status, unless there is a bona fide occupational requirement which excludes a person in one of these protected groups.
- Our organization is an Equal Opportunity Employer.
- EOE