Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Systems Analyst role.
Rezi rewrites your resume against Oneida Innovations Group's job description. Free.
Tailor your resume to this Technical Systems Analyst role.
Rezi rewrites your resume against Oneida Innovations Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Systems Analyst posting at Oneida Innovations Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Systems Analyst posting at Oneida Innovations Group — free, in seconds.
About the Role
Proactively supports operations functions by continually assessing computer system performance and assisting in issue resolution.
Responsibilities
- Supports operations startup, monitoring, control, and shutdown of computer systems.
- Assesses computer system performance to maintain operational parameters and standards.
- Performs troubleshooting to resolve issues and limit business impact.
- Supports the development and modification of Operations Procedures and Manuals.
- Establishes and follows Standard Operating Policies and Procedures for systems management.
- Ensures backup schedules are processed and tapes are rotated for offsite storage.
- Performs 1st and 2nd Level Support for all systems and escalates trouble tickets as required.
- Opens trouble tickets as required by the support model.
- Conducts remote control of servers and desktops during troubleshooting.
- Places service calls for hardware and software with vendors as required.
- Resolves trouble tickets in accordance with the support model and Service Level Agreements.
- Monitors and initiates batch processing or work requests.
- Ensures all system backups of data run as scheduled and performs tasks to protect the organization.
- Completes Gaming System Audits.
- Responsible for On and Off Boarding.
Requirements
- At least four years of experience in an IT environment.
- Experience in resolving a multitude of computer user difficulties.
- Excellent troubleshooting skills and understanding of escalation points.
- General knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices.
- Basic understanding of Windows operating systems.
- Comfortable supporting administrator-level functionality across operating systems.
- Knowledge and experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning.
- Knowledge of end-user device hardware support including PCs, monitors, keyboards, mice, drivers, firmware, printers, and laptops.
- Detail-oriented and able to work effectively in a multi-tasking environment.
- Understanding of VPN and TFP.
- Understanding of Incident Management and Response.
- Some type of Industry Certification.
- Experience in an Information Technology Call Center.
- Demonstrated experience working with gaming and/or hospitality systems.
- Working knowledge of transaction processing and data flow in a large enterprise computing environment.
Skills
- Microsoft Office
- Microsoft Windows
- Basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.)
- Outlook
- Citrix MetaFrame
- Windows Terminal Services
- Active Directory
- NDS
- Virus Scanning (local and server-based)
- End-user device hardware support (PCs, monitors, keyboards, mice, drivers, firmware, printers, laptops)
Work Type
- 24X7 coverage support position
Experience Level
- At least four years of experience in an IT environment
Education Level
- Degree in Computer Science, or other related technical field, and/or equivalent experience