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About the Role
The Heywood Hotel is seeking a dedicated and hardworking individual to join their small and mighty team as a Front Desk Agent. This role is ideal for someone who enjoys being busy, thinking on their feet, and has a keen eye for detail. You will work directly with guests to ensure they have a fantastic stay, preparing rooms and amenities, taking reservations, welcoming guests, and providing local recommendations and assistance throughout their stay.
Responsibilities
- Preparing guest rooms and amenities
- Taking reservations
- Welcoming guests during check-in
- Directing guests to local restaurants, cocktail lounges, and activities
- Assisting guests with needs throughout their stay
- Helping with general hotel preparedness
- Stocking supplies
- Managing inventories
- Preparing and quality-checking rooms
- Folding laundry
- Ensuring general hotel tidiness
Requirements
- Process-oriented with strong computer skills (Windows, Office)
- Administrative, hotel, or office experience
- Customer service experience and passion for guest satisfaction
- Resident of Austin for at least 1 year with local knowledge
- Attention to detail
- Team-oriented
- Positive attitude
- Valid driver's license
- Reliable transportation
- Must pass a background check
Skills
- Local Austin knowledge
- Guest service
- Computer skills
- Attention to detail
- Teamwork
- Positive attitude
Location
- East Austin
Work Type
- Part-time with potential for full-time
- Fixed weekly schedule
- Requires weekend shifts
- Requires on-call evenings
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Good pay
- Merit-based wage increases
- Paid after-hours coverage
About the Company
- Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin.
- It is a woman-owned, 100% local, and 100% independent business.
- The hotel has been featured in publications like The New York Times and Condé Nast Traveler.
- The team is known for excellent guest service and local Austin knowledge.
- They prioritize environmental and people-friendly practices.
- The work environment is respectful, and guests are treated as individuals.
Equal Opportunity
- Not specified