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About the Role
A Compliance Specialist supports compliance and quality assurance initiatives for advertiser programs, serving as the primary point of contact for assigned client accounts to ensure high-quality services and client satisfaction.
Responsibilities
- Conduct daily ongoing audits for credit card and consumer banking programs, auditing each affiliate site a minimum of twice a month.
- Enter data into audit template and deliver to client weekly.
- Conduct ad-hoc audits for both card and consumer banking programs.
- Identify and resolve all compliance fails and opportunities.
- Assist in aggregating and configuring monthly KRIs for card, consumer banking, and display channels.
- Maintain and build monthly/weekly ongoing audit templates.
- Create ad-hoc audit templates.
- Manage and deliver special projects, deep dives, etc. as requested by an advertiser.
- Work within automated tools to expedite weekly and monthly audits and reporting.
- Coordinate the workflow for routine tasks within the team, ensuring timely completion and compliance with organizational guidelines.
- Communicate effectively with internal and external stakeholders regarding account status and service deliverables.
- Escalate issues requiring senior management attention.
- Acquire necessary knowledge and skills to contribute to team objectives and support senior team members.
- Perform simple client account maintenance tasks, including updates, corrections, and ensuring accurate data entry.
Requirements
- 1-2 years’ experience in compliance support or account management.
- Understanding of the financial services industry and advertising regulations.
- Thorough understanding of software systems.
- Advanced MS Office suite skills (Excel, PPT, Word, Outlook).
- Highly organized, self-motivated, good time management, able to prioritize effectively.
- Self-aware in respect to strengths and areas for development.
- Works well under pressure and within deadlines.
- Detail-oriented, thorough, and meticulous.
- Strong customer service skills: negotiation, diplomacy, able to translate and communicate effectively internally and externally.
- Ability to build strong relationships with and influence clients and internal stakeholders.
- Strong presentation skills in a sales and client review atmosphere.
- Solid team player.
- 0-2 years relevant work experience Required.
- 2-4 years Preferred.
Skills
- Compliance support
- Account management
- Financial services industry understanding
- Advertising regulations understanding
- Software systems understanding
- MS Office suite proficiency (Excel, PPT, Word, Outlook)
- Organization
- Self-motivation
- Time management
- Prioritization
- Self-awareness
- Working under pressure
- Meeting deadlines
- Attention to detail
- Customer service
- Negotiation
- Diplomacy
- Effective communication (internal and external)
- Relationship building
- Influencing skills
- Presentation skills
- Teamwork
- Proficiency in French (desirable)
Location
- San Mateo, California
Work Type
- Full-time
Experience Level
- 0-2 years relevant work experience Required
- 2-4 years Preferred
Education Level
- Bachelor's Degree Required
About the Company
- Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
- Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
- We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
- Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers.
- Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance.
- With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
Equal Opportunity
- Always improve, Always Advance - Only be satisfied with complete success - Kaizen
- Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
- Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
- Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
- Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team