Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Digital Customer Success Manager role.
Rezi rewrites your resume against Sigma Computing's job description. Free.
Tailor your resume to this Digital Customer Success Manager role.
Rezi rewrites your resume against Sigma Computing's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Digital Customer Success Manager posting at Sigma Computing — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Digital Customer Success Manager posting at Sigma Computing — free, in seconds.
About the Role
Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. In this role, you'll own a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows. Success in this role is about smart prioritization, using data-driven signals and automation to focus attention where it drives the most impact: accelerating adoption, surfacing expansion opportunities, and mitigating churn before it happens.
Responsibilities
- Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale
- Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs
- Monitor customer health dashboards and use leading and lagging indicators to identify churn risk and expansion readiness
- Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies across your portfolio
- Develop and deliver targeted customer communications that enable self-service success and reduce reliance on direct touchpoints
- Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal
- Use deep product knowledge to drive adoption of Sigma's features, including AI capabilities, and identify relevant use cases and upsell opportunities for each customer's context
- Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution
- Contribute to the development and ongoing maintenance of scalable playbooks, templates, and resources that the broader CS team can leverage
Requirements
- 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
- Demonstrated ability to analyze customer usage data and translate insights into action
- Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them
- Experience building or refining repeatable playbooks and scalable CS processes
- Familiarity with data analytics and business intelligence concepts
- Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context
- Excellent written and verbal communication, particularly in asynchronous and digital-first settings
Skills
- Customer Success Platforms (Gainsight, Vitally, Totango)
- Data Analytics
- Business Intelligence
- Project Management
- Written Communication
- Verbal Communication
- Analytics or BI platforms (Tableau, Looker, Power BI)
- AI agents
- AI apps
- AI-powered workflows
- SQL
- Customer health scores
- Success metrics frameworks
Location
- New York
Work Type
- In-office
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor's degree in Business, Computer Science, or a related field
Salary/Compensations
- $100,000 – $118,000 annually
Benefits
- Variable pay (tied to goal achievement)
- Stock options
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
About the Company
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Equal Opportunity
- Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.