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About the Role
StubHub is seeking a Staff Product Manager to lead Personalization for its consumer product. This role will define how StubHub understands and engages with each fan, aiming to make users feel the platform is tailored to their tastes and foster long-term relationships. The position involves owning the product strategy and roadmap for shared ranking, fan understanding, and predictive capabilities that power personalization across StubHub, partnering with various teams to integrate these capabilities and measure their impact on key business metrics.
Responsibilities
- Own the personalization strategy, developing a multi-year plan for ranking, taste modeling, and prediction.
- Define the principles of a personalized StubHub experience, including recommendation strategies for different user types and evolving event landscapes.
- Build a unified personalization system that serves multiple surfaces like search, discovery, and CRM.
- Own the taste and intent model as a product, defining its inputs, freshness, coverage, and accessibility.
- Partner with surface teams to design experiments and holdouts to measure personalization's incremental impact on repeat purchase, frequency, and lifetime value.
- Lead technical discussions regarding personalization models, features, pipelines, and architecture.
- Drive adoption of built personalization systems and capabilities across teams.
- Communicate strategy, results, and trade-offs to executives and stakeholders, explaining model behavior to non-technical audiences.
- Mentor other PMs on experiment design, ML collaboration, and data-informed prioritization.
Requirements
- 8+ years in product management on consumer web or native mobile products.
- At least 3 years owning recommendations, ranking, or personalization systems.
- Shipped ML-powered experiences at consumer scale and can explain their incremental business results.
- Experience moving repeat purchase, retention, or frequency in a consumer business.
- Track record of using holdouts and experiments to isolate incremental effects and making decisions based on evidence.
- Working knowledge of recommendation and ranking systems, user modeling, and underlying data infrastructure.
- Ability to balance the needs of multiple product teams and identify opportunities for shared capabilities.
- Strong instincts for user experience in recommendations and understanding of personalization failure modes.
- Excellent written and verbal communication skills, including executive presentations.
- Comfort with ambiguity, organization, and managing multiple workstreams.
- Experience in live events, ticketing, travel, marketplaces, or similar commerce with time-limited inventory is a plus.
- Familiarity with lifecycle prediction, purchase propensity, retention risk, or incremental response modeling is a plus.
Skills
- Personalization
- Ranking
- Recommendation Systems
- User Modeling
- ML-powered Experiences
- Experiment Design
- Data Analysis
- Product Strategy
- Roadmap Development
- Stakeholder Communication
- Technical Leadership
Location
- New York, NY
- Century City, CA
Work Type
- Hybrid (3 days in office / 2 days remote)
Experience Level
- 8+ years in product management
- 3+ years owning recommendations, ranking or personalization systems
Salary/Compensations
- $270,000—$325,000 USD
Benefits
- 401k
- Premium Health, Vision, and Dental Insurance options
- Unlimited Flex Time Off
- Competitive base, equity, and upside compensation
About the Company
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Services customers in 195 countries in 33 languages and 49 available currencies through StubHub in North America and viagogo internationally.
- Offers more than 300 million tickets annually for events worldwide, including sports, music, comedy, dance, festivals, and theater.
- Provides the safest and most convenient way to buy or sell tickets to memorable live experiences.
Equal Opportunity
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.