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About the Role

The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective, and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive Assistant team. This role is accountable for facilities, front-of-house services, workplace experience, executive support, meetings and events, vendor performance, health and safety, office access, real estate coordination, and business continuity and crisis readiness.

Responsibilities

Lead day-to-day workplace operations across Liberty Mutual Canada offices, including reception, catering, mail and delivery services, meeting-room readiness, office access and general facilities support.
Establish service standards, procedures, escalation paths and performance measures.
Coordinate with the Workplace Ambassador and U.S. Workplace Operations team to align local priorities, employee-experience activities and communications across locations.
Lead, coach and develop Local Facilities employees and the Canadian Centralized Executive Assistant team.
Oversee consistent, discreet and high-quality executive support, including complex calendars, travel, meetings, events and confidential administrative activities.
Build effective relationships with senior executives and enterprise partners.
Oversee front-of-house, catering, workplace hospitality, meeting and event delivery.
Act as the primary Canadian workplace operations partner for Enterprise Real Estate Services.
Coordinate capacity planning, space utilization, relocations, office changes and local project readiness.
Provide local recommendations and implementation support for various enterprise governance teams on major capital approvals.
Coordinate workplace requirements, capacity planning, space utilization, relocations, lease events, office changes and furniture or workplace-design needs.
Provide local operational input, recommendations and execution support for real estate initiatives.
Support project delivery by coordinating local stakeholders, vendors, communications, schedules, workplace readiness and transition activities.
Maintain effective relationships with landlords, building management, brokers, consultants and other external partners.
Lead local workplace-related business continuity and crisis-management planning, rollout, testing and continuous improvement.
Ensure health and safety, accessibility, security and fire/life-safety requirements are documented and consistently applied.
Manage incidents, escalate material risks and communicate with leaders and enterprise partners.
Respond to urgent workplace matters outside normal business hours when required.
Manage workplace operating budgets within delegated authority.
Oversee vendor service levels, invoices, controls and issue resolution.
Use AI, data, Microsoft 365 and relevant workplace / service-management systems to report on service delivery, utilization, incidents, vendor performance, continuity readiness and financial results.
Lead process improvements that strengthen controls and simplify the employee and visitor experience.

Requirements

8+ years’ progressive experience in workplace operations, facilities management, corporate services, hospitality or real estate coordination, including meaningful people-leadership experience.
Demonstrated experience with business continuity, crisis response, workplace health and safety, budgets, vendors, procurement and performance reporting.
Ability to travel between Canadian offices and respond to urgent workplace matters when required.

Skills

AI
Microsoft 365
Workplace tools
Communication skills
Consultation skills
Negotiation skills
Influencing skills
Planning skills
Change management skills
Project execution skills
Financial acumen
Data analysis

Location

Toronto, ON

Work Type

On-site
Remote
Hybrid

Experience Level

Manager
8+ years progressive experience
People leadership experience

Education Level

Bachelor’s degree in business, facilities management, real estate, hospitality, operations or a related discipline, or an equivalent combination of education and experience.
Facilities management, business continuity, health and safety, project management, Lean or a related professional certification is an asset.

Salary/Compensations

CAD $125,000 – 140,000

Benefits

Premier flexible work environment (a combination of on-site & remote work)
Competitive health & dental benefits plan
Market-leading pension plan
Competitive time off policy
External education & tuition reimbursement programs
Employee & Family Assistance Programs
Opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.

About the Company

Liberty Mutual Canada (“LM Canada”) is the Canadian operation of Liberty Mutual Insurance Company.
We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks.
Liberty Mutual Canada has over 350 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.
At LM Canada, diversity is about all of us.
Our promise to you is a culture that is collaborative, rewarding, and empowering.
We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect.
At LM Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

Equal Opportunity

If you don’t meet every listed requirement, we still encourage you to apply.
We welcome diverse backgrounds and perspectives that can strengthen our team.
Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring.
We encourage all qualified candidates to apply.
We do not use AI‑based screening tools in our hiring process.
Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.
Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported.
We are committed to building a workforce that is representative of the communities we operate in and serve.
If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to