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About the Role
As the Technical Claims Supervisor – Accident Benefits, you will be accountable for managing unit operations, providing leadership, coaching, development, and support to the team to achieve claims objectives. You will lead in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning, and people management for the unit.
Responsibilities
- Leading and cultivating an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
- Creating a client service culture and embed client engagement into the claims operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
- Developing and building service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
- Leveraging analytics and partnerships to optimize decision making within the operation and file handling.
- Providing daily support to the claims team in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
- Ensuring the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
- Coaching and developing your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.
Requirements
- 5-7 years of experience in claims, insurance or related field.
- You have a post-secondary degree or a related discipline.
- You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
- You have successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibit a high degree of autonomy and resiliency.
- You have comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.
- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making.
- Subject to a Background check as a condition of employment.
Skills
- Leadership
- Coaching
- Client service
- Claims handling
- Resource planning
- People management
- Analytics
- Teamwork
- Professionalism
- Autonomy
- Resiliency
- Insurance policies
- Claims handling practices
- Critical thinking
Location
- Canada
Work Type
- Temporary Full-Time (12 months)
- Hybrid (2 days in office)
Experience Level
- 5-7 years
Education Level
- Post-secondary degree
- Fellow Chartered Insurance Professional (FCIP)
- Chartered Insurance Professional (CIP)
Salary/Compensations
- $72,847.00 - $121,411.00
Benefits
- Training and development opportunities
- Flexible work options
- Physical and mental health programs
- Supportive workplace culture
- Volunteer opportunities
About the Company
- CGIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.