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About the Role

The Mobile Safety Associate/Driver supports the safe, respectful, and orderly operation of temporary mobile warming shelters during cold weather events. This role focuses on maintaining a safe environment, assisting in managing lines or crowds, de-escalating conflicts, driving the mobile shelter van, and responding to safety concerns while treating all guests with dignity and compassion. This position is not law enforcement and not armed security and emphasizes observation, communication, and coordination with shelter leadership and emergency services when needed.

Responsibilities

Manage guest flow, capacity limits, and line order during loading and offboarding.
Conduct routine walkthroughs of the vehicle interior and immediate exterior area during assigned shifts.
Identify and promptly report safety concerns, hazards, or suspicious activity to operational leadership.
Ensure aisles, exits, and emergency equipment remain clear and accessible at all times.
Use trauma-informed, verbal de-escalation techniques to resolve conflicts between guests or between guests and staff.
Intervene early to prevent escalation while maintaining personal safety and respecting guest autonomy.
Reinforce mobile warming station guidelines related to behavior, capacity, and safety in a respectful manner.
Request leadership support or emergency assistance when situations exceed the capacity of mobile team.
Respond calmly and appropriately to medical, behavioral, or safety emergencies within the mobile environment.
Contact emergency services (EMS, fire, police) when required and in accordance with established protocols.
Assist with vehicle-specific emergency procedures, including evacuation or relocation of the mobile warming shelter.
Complete incident reports accurately and promptly following any safety or emergency event.
Perform other related duties as assigned to maintain the safety and integrity of the mobile warming shelter operation.

Requirements

Must be 25 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required.
Must pass company and any applicable client background check and reference check upon offer of employment.
Valid Driver’s License & insurance in your name
High School Diploma or GED
Ability to remain calm and professional in high-stress situations
Strong communication and interpersonal skills
Ability to follow written and verbal procedures
Willingness to work flexible hours, 12 hour shifts
Must be comfortable driving throughout the NYC 5 Burroughs
Must be willing to travel and deploy to client sites for extended periods of time.

Skills

Experience working with homeless, at-risk, or vulnerable populations preferred.
Understanding of trauma-informed care and de-escalation techniques.
Strong verbal communication, interpersonal, and conflict resolution skills.
Ability to maintain professionalism and composure in high-stress situations.
Comfortable working in diverse environments with individuals of all backgrounds.
Must be able to exercise sound judgment and patience when handling sensitive situations.
2+ years experience operating passenger vans or fleet vehicles and maintaining a safe driving record required.
2+ years Demonstrated experience managing potentially volatile situations, conducting risk assessments, utilizing de-escalation techniques, and engaging respectfully with vulnerable populations in community-based settings required.
2+ years experience with de-escalation, conflict resolution, or customer service
At least 1 year experience as a Security/Safety Guard

Location

Onsite
NYC 5 Burroughs

Work Type

Full Time
Temporary
Remote work site positions

Experience Level

2+ years of progressively responsible experience in public safety, emergency response, community outreach, behavioral health, homeless services, law enforcement, fire service, EMS, or related field required.
2+ years experience operating passenger vans or fleet vehicles and maintaining a safe driving record required.
2+ years Demonstrated experience managing potentially volatile situations, conducting risk assessments, utilizing de-escalation techniques, and engaging respectfully with vulnerable populations in community-based settings required.
At least 1 year experience as a Security/Safety Guard

Education Level

High School Diploma or GED
Bachelor's degree in Human Services, Criminal Justice, Emergency Management, Public Health, or related field preferred.

Salary/Compensations

$25-28/hour

Benefits

Not eligible for benefits.

About the Company

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients.
Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.
MISSION: Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.
VISION: In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve.
Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.
The position will be guided by ACDC’s Corporate Values Platform in all activities.

Equal Opportunity

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.
Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com.
We use E-Verify for all candidates who are offered and accept a position with us.
As part of our recruitment process, we may use technology-assisted tools, including AI-enabled systems, to support application review and candidate evaluation.
Hiring decisions are made with human oversight and consideration.