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About the Role
The Director of Rooms oversees daily hotel operations to ensure exceptional guest experiences, operational efficiency, and financial objectives. This leadership role supports Front Office, Housekeeping, Food & Beverage, Engineering, and other operational departments, fostering teamwork and service excellence to drive guest satisfaction, employee engagement, and revenue growth.
Responsibilities
- Manage and direct daily hotel operations for seamless service delivery.
- Support F&B Operations.
- Monitor departments for compliance with company policies, procedures, and brand standards.
- Conduct daily operations meetings and communicate key business objectives.
- Ensure prompt resolution of guest concerns and service recovery opportunities.
- Maintain high levels of cleanliness, safety, and operational readiness.
- Lead by example in delivering exceptional customer service.
- Monitor guest feedback from various platforms.
- Develop and implement action plans to improve guest satisfaction scores.
- Engage with guests regularly to strengthen relationships.
- Recruit, train, mentor, and develop department managers and supervisors.
- Conduct performance evaluations and coaching sessions.
- Foster a positive and inclusive work environment.
- Support succession planning and talent development programs.
- Assist in budget development and management.
- Monitor labor costs and productivity benchmarks.
- Analyze financial reports, forecasting data, and operational performance metrics.
- Identify opportunities to maximize revenue while controlling expenses.
- Ensure departmental goals align with hotel profitability targets.
- Ensure compliance with local, state, and federal regulations.
- Maintain OSHA, fire life safety, and workplace safety standards.
- Lead emergency preparedness and response procedures.
- Ensure operational practices comply with hospitality regulations and company policies.
- Collaborate with Sales and Revenue Management teams to maximize occupancy and revenue.
- Monitor ADR, RevPAR, occupancy, labor productivity, and guest satisfaction metrics.
- Support strategic initiatives to increase market share and profitability.
Requirements
- Bachelor's degree or equivalent hotel management experience.
- Minimum 3-5 years of hotel management experience.
- Previous leadership experience in Front Office, Rooms Division, or Hotel Operations required.
- Experience in a full-service or lifestyle hotel preferred.
- Requires a background check for applicants working directly with at-risk populations.
Skills
- Strong leadership and team development abilities.
- Excellent communication and interpersonal skills.
- Exceptional guest service orientation.
- Financial acumen and budget management experience.
- Conflict resolution and problem-solving skills.
- Strong organizational and time management capabilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Proficiency with hotel PMS systems (Opera, OnQ, or similar).
- Knowledge of Microsoft Office Suite.
- Familiarity with labor management and scheduling software.
- Experience with guest satisfaction and reputation management platforms.
Location
- San Francisco
Work Type
- Full-Time
Experience Level
- 3-5 years of hotel management experience
- Previous leadership experience in Front Office, Rooms Division, or Hotel Operations
Education Level
- Bachelor's degree
Salary/Compensations
- $85,000-$90,000
Benefits
- Tiered Medical Plans - Cigna or Kaiser
- Plans include Chiropractic & Acupuncture
- Long Term Disability
- Tiered PPO Dental Plans
- Voluntary Supplemental Medical Plans
- Vision
- Paid Holidays
- Employee Assistance Program
- PTO and Sick Pay
- Flexible Spending Account (FSA)
- 401K Matching Program
- Life & AD&D Insurance
- Pre-Tax Commuter and Parking Benefits
- EOS Employee Rates plus 50% off F&B and Retail
- Hilton Discounted Room Rates
- Employee Job Referral Program
- Employee Recognition Programs and Appreciation Events
About the Company
- The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street.
- The hotel blends historic charm with contemporary, Italian-inspired decor.
- As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- The Barnes Hotel is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.