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About the Role

The Constituency Assistant plays a key role in supporting the day-to-day operations of the constituency office through a combination of casework, administrative, and client service responsibilities. As the first point of contact for constituents, you will help address inquiries and provide support on matters related to federal programs and services, while ensuring a high standard of service to the community. Working closely with the Member and office team, you will assist with correspondence management, constituent casework, communications, scheduling, and outreach activities. Through your work, you will contribute to advancing the Member's priorities and strengthening the office's ability to deliver responsive and effective service to constituents.

Responsibilities

Serve as the first point of contact for constituents and provide information, advice, and support in person, by telephone, and in writing regarding federal programs and services, including immigration, Canada Revenue Agency, and Old Age Security matters.
Manage, track, and follow up on constituent casework, including liaising with government departments and agencies to support the timely resolution of cases.
Draft and respond to constituent correspondence, including emails and letters related to constituency matters and casework.
Manage and prioritize the Member's emails, correspondence, and other communications.
Coordinate the Member's schedule, including appointments, meetings, events, and travel arrangements.
Prepare correspondence, briefing materials, and other documents for constituents, stakeholders, and government officials.
Provide administrative support to ensure the effective operation of the constituency office, including data entry, record keeping, filing, and general office administration.
Support community outreach initiatives, special projects, stakeholder engagement activities, and constituency events.

Requirements

Experience working in an office environment providing administrative or reception support.
Experience providing client service to members of the public.
Experience multitasking and prioritizing work, demonstrating flexibility with the ability to quickly adapt to different situations.
Experience drafting correspondence and maintaining records in a professional setting.
Strong computer skills including proficiency with Microsoft Office suite of programs.
Knowledge of the riding of London West.
Knowledge of the Canadian parliamentary system and current federal issues.
Experience working with case management, constituent services or community outreach activities.

Skills

Communication
Problem solving
Community outreach
Microsoft Office suite

Location

London West

Work Type

Full-Time

Experience Level

Office environment experience
Client service experience
Multitasking and prioritizing experience
Correspondence drafting experience
Record maintenance experience

Education Level

Post-secondary education from a recognized institution OR an acceptable combination of education, training and relevant experience.

Salary/Compensations

CAD 50000 - CAD 53000 - yearly

About the Company

Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties.
Operational requirements vary from one MP's office to another.