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Tailor your resume to this Customer Service Engineer role.
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Don't guess if your resume is good enough.
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Responsibilities
- Install UIH diagnostic imaging equipment at customer sites.
- Collaborate with Customer Care Center for troubleshooting, maintenance, and updates of product modalities.
- Attend service training and complete UIH Professional Certificate to provide technical assistance.
- Escalate issues when customer satisfaction is compromised and ensure contractual obligations are met.
- Perform other assigned tasks.
Requirements
- Technical associate’s degree or above.
- Familiarity with diagnostic imaging equipment (DR/CT/MR/PET) principles and structure.
- Proficient in IT, Microsoft Office, and Networking Infrastructure.
- Ability to troubleshoot faults in the field.
- Strong communication and coordination skills.
- Customer-oriented service manner.
- Excellent team cooperation spirit.
- Flexible approach to work, travel, and unsociable hours.
- Valid driving license and good driving record.
Skills
- System installation
- System configuration and debugging
- Troubleshooting
- Replacement of spare parts
- On-site training
Education Level
- Technical associate’s degree or above