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About the Role

The Family Stabilization & Integrated Care Navigator provides intensive family-centered case management services to TANF-eligible households experiencing complex challenges. This position works with families to identify strengths, assess needs, develop stabilization plans, and coordinate services across multiple systems to promote long-term stability, resilience, and family well-being.

Responsibilities

Conduct comprehensive assessments to identify family strengths, needs, and barriers.
Develop individualized family stabilization plans with measurable goals.
Provide intensive family-centered case management and ongoing care coordination.
Assist participants with attending appointments, meetings, activities, and service requirements.
Provide crisis intervention and same-day support services.
Support families in accessing and maintaining housing.
Assist individuals and families with navigating federal, state, and local benefit systems.
Collaborate with SPOA, CSPOA, Department of Community Services, social services agencies, treatment providers, housing providers, schools, and community partners.
Provide advocacy and support during service planning meetings.
Coach families in life skills, budgeting, parenting strategies, resource navigation, problem-solving, and resilience building.
Coordinate non-recurring direct supports.
Develop and maintain collaborative relationships with community partners.
Participate in case reviews, staff meetings, supervision, training opportunities, and community coalition meetings.
Complete all required documentation, assessments, case notes, service plans, referrals, and reports accurately and within established timelines.
Maintain confidentiality and comply with all agencies, county, state, and federal regulations.
Provide occasional transportation of clients in accordance with CFLR transportation policies.
Attend CFLR staff meetings and agency functions as required.
Perform other duties as assigned by supervisor.

Requirements

Bachelor's degree in social work, Human Services, Psychology, Counseling, or a related field required; Master's Degree preferred.
Minimum of two years of experience in case management, housing services, behavioral health, family support services, care coordination, or a related human services field preferred.
Experience working with families experiencing housing instability, behavioral health challenges, poverty, domestic violence, substance use, or developmental disabilities preferred.
Demonstrated ability to build collaborative relationships with community partners and service providers.
Strong documentation, organizational, and communication skills.
Ability to work independently while maintaining effective communication with supervisors and team members.
Current and valid New York State driver's license with reliable transportation.

Skills

Case Management
Human Services
Family Systems
Crisis Intervention
Care Coordination
Community-Based Service Delivery
Housing Resources
Public Benefits
Entitlement Programs
Community Support Services
Mental Health
Substance Use Disorders
Recovery Principles
Trauma-Informed Care
Developmental Disabilities
Administrative Procedures
Clerical Procedures
Documentation
Case Records
Electronic Health Records
Reporting Systems
Microsoft Office Applications
Electronic Record Systems
Data Entry
Virtual Communication Platforms
Active Listening
Critical Thinking
Service Orientation
Communication
Problem Solving
Organization
Time Management
Written Comprehension
Oral Comprehension
Oral Expression
Written Expression
Relationship Building
Adaptability

Experience Level

Two years of experience preferred

Education Level

Bachelor's degree required
Master's Degree preferred

About the Company

Knowledge of family systems, case management practices, crisis intervention, care coordination, and community-based service delivery.
Knowledge of housing resources, public benefits, entitlement programs, and community support services.
Knowledge of mental health, substance use disorders, recovery principles, trauma-informed care, and developmental disabilities.
Knowledge of administrative and clerical procedures including documentation, case records, electronic health records, and reporting systems.
Working knowledge of Microsoft Office applications, electronic record systems, data entry, and virtual communication platforms.
Kindness - Showing care through service, compassion, respect, and supportive engagement.
Integrity - Following through on commitments and maintaining professionalism and accountability.
Excellence - Delivering high-quality services while continually seeking improvement and growth.
Efficiency - Working collaboratively and effectively to achieve positive outcomes.
Purpose - Supporting CFLR's mission and empowering families to achieve stability and self-sufficiency.
Courage - Taking initiative, addressing challenges directly, and advocating for families when needed.