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About the Role

Manages the daily functions of the department to ensure the protection of property assets, employees, guests, and property. Focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Responsibilities

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Conducts hazard and risk assessments at the property, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
Develops detailed "shut down" procedures for the property to ensure all areas are secured.
Complies with applicable laws and safety regulations.
Follows proper key control guidelines in loss prevention and within the property.
Develops a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
Incorporates inspection tours of recording systems into patrols encompassing all interior and exterior property areas.
Follows Duty of Care process for the protection of guests and employees.
Follows up on all unusual activities in and around the property that could impair the well-being of guests and employees.
Handles complaints, settles disputes, resolves grievances and conflicts, or otherwise negotiates with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that could impair the well-being of guests and employees.
Oversees all loss prevention operations, including patrol process, emergency response, investigations, shipping and receiving process, electronic key system, and manager on duty responsibilities.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees the first aid program for guests and employees.
Oversees the claims process and protects company assets by monitoring General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety.
Emphasizes teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.
Encourages and builds mutual trust, respect, and cooperation among team members.
Provides personal assistance, medical attention, emotional support, or other personal care to others.
Serves as a role model to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Meets quality standards and customer expectations on a daily basis.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.
Analyzes information and evaluates results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates executives and peers on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Requirements

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

Skills

Security
Loss prevention
Emergency procedures
Accident prevention
Fire prevention
Risk assessment
OSHA/SAFETY audits
Incident tracking
Hazard abatement
Shut down procedures
Key control
CCTV
Alarm systems
Patrols
Duty of Care
Complaint handling
Dispute resolution
Conflict resolution
Negotiation
Risk management
Investigations
Shipping and receiving
Electronic key systems
Accident Prevention Committee oversight
First aid
Claims process
General Liability
Worker's Compensation
Safety procedures
Teamwork
Interdepartmental collaboration
Assertive hospitality
Customer service
Training
Problem-solving
Information analysis
Liaison with law enforcement
Communication
Interpersonal skills
Financial decision making
Integrity

Education Level

High school diploma or GED
2-year degree from an accredited university in Criminal Justice or related major

About the Company

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.