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About the Role
White Cap offers an exciting and diverse work environment with a variety of career opportunities. Our associates are the driving force behind our commitment to Building Trust on Every Job by being knowledgeable, capable, and dependable.
Responsibilities
- Assist with counter sales and customer service.
- Receive, research, and answer customer questions regarding accounts, products, rates, and services via telephone or in person.
- Identify customer needs, respond to inquiries, and offer solutions to both counter and phone customers.
- Process orders, quote prices, enter orders into the system, and provide order information.
- Pull orders as required.
- Communicate product features, benefits, and warranty policy information.
- Demonstrate product knowledge and application expertise, providing technical advice and troubleshooting customer issues.
- Upsell by identifying related products, add-on extensions, and promoting special offers.
- Ensure merchandise displays are stocked and clean.
- Perform other duties as assigned.
- Modify processes to resolve situations.
- Provide general guidance, direction, training, and technical assistance to junior-level support personnel.
Requirements
- Ability to lift and carry up to 50 pounds.
- Ability to stand for periods of time up to and exceeding 60 minutes.
- Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
- Typically requires overnight travel less than 10% of the time.
Skills
- Customer service
- Sales
- Order processing
- Product knowledge
- Technical advice
- Troubleshooting
- Upselling
- Merchandise display management
Location
- Onsite
Work Type
- Full-time
Experience Level
- 5-7 years of experience in a related area of responsibility
Education Level
- Technical certification or associate degree may be required in some areas
About the Company
- White Cap is committed to Building Trust on Every Job.
- We are deeply knowledgeable, fully capable, and always dependable.