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About the Role

We are seeking a highly skilled and detail-oriented Technical Sales Support Specialist to deliver advanced support to our sales organization and key customers. This role requires strong analytical abilities, technical product and welding process knowledge, and sound judgment to ensure data accuracy, streamline sales processes, and enhance overall sales effectiveness. The position plays a critical role in enabling the sales team by driving operational efficiency, identifying improvement opportunities, and supporting pipeline development. As an integral member of the commercial team, you will collaborate closely with cross-functional departments to provide distributor partners and customers with exceptional service, timely insights, and a high level of technical and operational expertise.

Responsibilities

Provide advanced sales channel support by delivering specialized technical product expertise.
Develop accurate technical quotations informed by deep knowledge of welding products and processes.
Accelerate critical order fulfillment.
Resolve warranty and service issues.
Manage lead conversion activities.
Equip internal and external stakeholders with comprehensive, timely sales information.
Analyze and interpret business and sales data to identify performance trends, uncover root causes, and recommend improvement opportunities.
Own the creation and delivery of timely reports and insights to the commercial team and distributors.
Drive data integrity across strategic account records in Salesforce by conducting structured quality reviews.
Validate completeness and accuracy of contact, account, and activity data.
Identify gaps or trends that impact forecasting accuracy and sales pipeline analysis.
Qualify and evaluate inbound sales leads from various sources, converting them into actionable, high-quality opportunities.
Monitor, validate, and refine opportunity funnels in Salesforce to ensure data accuracy, timeliness, and strategic disposition of opportunities.
Proactively engage Elite customers to provide timely updates on open orders, product availability, and service needs.
Maintain ongoing accessibility through Salesforce for call handling and support activities.
Prioritize and manage a diverse workload to meet deadlines and departmental standards.
Apply independent judgment and problem-solving skills.
Perform additional duties as needed to support departmental objectives and overall company strategy.

Requirements

Bachelor’s degree or equivalent experience (minimum 5 years for a level III and minimum 7 years for a level IV) may be considered.
Detail oriented with exceptional interpersonal, oral, and written communication skills.
Highly self-motivated and outgoing individuals who thrive in a fast-paced environment.
High level of professionalism, integrity, organization, problem solver and good judgment skills.
Works independently with accountability and consistent follow-through.
Strong understanding of Lincoln Electric organization structure, product portfolio, and customer base.
Strong understanding of welding procedures and processes.
Bachelor's degree preferred.
Sales/Customer service experience is also preferred.
Proficiency in Microsoft Excel.
Proficiency with SAP and Salesforce preferred.
Flexibility to work multiple time zones.

Skills

Technical product knowledge
Welding process knowledge
Analytical abilities
Sales process streamlining
Sales effectiveness enhancement
Operational efficiency
Improvement opportunity identification
Pipeline development
Cross-functional collaboration
Exceptional service delivery
Timely insights
Technical expertise
Operational expertise
Business data analysis
Sales data analysis
Performance trend identification
Root cause analysis
Operational effectiveness support
Sales growth initiative support
Report creation and delivery
Insight generation
Distributor relationship strengthening
Commercial sales initiative support
Compliance requirement support
Data integrity management
Salesforce data management
Quality review
Data validation
Forecasting accuracy support
Sales pipeline analysis support
Lead qualification
Lead evaluation
Opportunity conversion
Pipeline growth
Opportunity funnel monitoring
Opportunity funnel validation
Opportunity funnel refinement
Pipeline visibility enhancement
Customer engagement
Order status updates
Product availability updates
Service needs management
Call handling
Support activities
Customer experience elevation
Workload prioritization
Workload management
Deadline management
Departmental standard adherence
Independent judgment
Problem-solving
Interpersonal skills
Oral communication skills
Written communication skills
Self-motivation
Professionalism
Integrity
Organization
Accountability
Follow-through
Microsoft Excel proficiency
SAP proficiency
Salesforce proficiency

Location

Remote - Ohio
Remote - Alabama
Remote - Arizona
Remote - Arkansas
Remote - Connecticut
Remote - Delaware
Remote - Florida
Remote - Georgia
Remote - Idaho
Remote - Illinois
Remote - Indiana
Remote - Iowa
Remote - Kansas
Remote - Kentucky
Remote - Louisiana
Remote - Maine
Remote - Maryland
Remote - Massachusetts
Remote - Michigan
Remote - Minnesota
Remote - Missouri
Remote - Montana
Remote - Nebraska
Remote - Nevada
Remote - New Hampshire
Remote - New Jersey
Remote - New Mexico
Remote - New York
Remote - North Carolina
Remote - North Dakota
Remote - Oklahoma
Remote - Oregon
Remote - Pennsylvania
Remote - Rhode Island
Remote - South Carolina
Remote - South Dakota
Remote - Tennessee
Remote - Texas
Remote - Utah
Remote - Vermont
Remote - Virginia
Remote - Washington
Remote - West Virginia
Remote - Wisconsin
Remote - Wyoming
Remote – Washington DC

Work Type

Remote
Hourly
Full-Time

Experience Level

Level III
Level IV

Education Level

Bachelor's degree
Equivalent experience

Salary/Compensations

$54,788.00 - $79,880.00

About the Company

Lincoln Electric is a high-performance industrial machinery and technology leader that helps customers manufacture and maintain vital equipment and infrastructure.
Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair.
The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations.
Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running.
The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries.
For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Equal Opportunity

Lincoln Electric is an Equal Opportunity Employer.
We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.