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About the Role

The Animal Services Supervisor leads the Veterinary Technicians team, supporting business operations and activities. This role involves planning, assigning, and supervising staff, providing guidance to technicians assisting veterinarians, and performing quality control reviews. The position also focuses on training team members and managing veterinary services contracts and budgets.

Responsibilities

Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities.
Develops operating procedures.
Tracks operating information and writes technical reports.
Ensures compliance with unit procedures, policies, and protocols.
Resolves customer conflicts and provides options to ensure customer satisfaction.
Develops, revises, and implements standard operation practices, policies, and procedures for the unit.
Determines goals, objectives, and resources requirements for the activities of the unit.
Prepares performance measures, data, and reports for management review.
Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget.
Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.
Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.
Maintains and updates automated record keeping and files.
Prepares, as necessary, notifications for the news media.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field.
Three (3) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity.
Experience may substitute for education up to the maximum of four (4) years.
Valid Texas Class C Driver License or the ability to acquire one by hire date.
External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite.
Applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Must provide proof of education which may include official college transcript, High School diploma, GED or equivalent degree and professional licenses upon hire.
A Criminal Background check (CBI) will be conducted.

Skills

Advanced knowledge of veterinary procedures, anesthesia monitoring, and emergency protocols.
Ability to handle complex cases and assist veterinarians during advanced procedures.
Strong leadership skills.
Effective communication.
Ability to guide performance, foster employee engagement, teamwork, and build positive morale.
Skill in developing and delivering training and onboarding of new employees.
Expertise in safe animal handling practices for dogs and cats with varying temperaments and behavioral challenges.
Understanding of capacity for care, medical and behavioral euthanasia, spay/neuter practices, and outcome pathways for animals.
Ability to lift 50 lbs.
Ability to perform physical tasks such as standing for extended periods, squatting, and kneeling.

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

Supervisory experience required
Lead experience required

Education Level

Bachelor's degree in a related field

Salary/Compensations

$60,630.00 - $74,270.00

Benefits

Low-cost medical, dental, and vision insurance.
Paid leave.
Highly competitive retirement plan.
Training opportunities.

About the Company

Austin Animal Center's mission is to protect the health, safety, and welfare of animals by providing shelter, care, and lifesaving efforts.
Located in the largest No Kill community in the country with a live outcome rate of 95 percent and above.
As the City of Austin's municipal shelter, the Austin Animal Center strives to protect the health and wellbeing of residents and their pets through rabies control, sheltering of stray or lost pets, fostering and adoption programs, and enforcement of animal-related laws.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
Guiding principles include Empathy, Ethics, Excellence, Engagement, and Equity.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
Animal Service office worksite locations are tobacco-free.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
The City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.