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About the Role

Responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units for emergency and police services. This role involves entering accurate and concise data into the Computer Aided Dispatch system.

Responsibilities

Operates 911 communications equipment to monitor and determine the exact nature of each request for service.
Determines location and agency involvement of each incident as required.
Receives, answers, and handles calls from citizens requesting assistance, and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.
Determines nature of complaint and alarm and codes them for computer input.
Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.
Routes non-emergency calls to appropriate personnel and/or agency.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Ability to work in close quarters and to wear a telephone headset.
Ability to apply telephone interviewing techniques.
Ability to quickly and accurately obtain appropriate information.
Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.
Must be able to obtain TCOLE Certification within one (1) year of employment.
Must be able to obtain TCIC/NCIC certification within six (6) months of employment.
Ability to type at least 35 net words per minute is required.
Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment.
Must be able to obtain TCIC/NCIC certification within six (6) months of employment.
A detailed and complete employment application is required.
Applicants will also be administered a skills assessment test.
Applicants must show proof of U.S. citizenship.
Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.
Employees will be in training status for 10-12 weeks.
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions will result in disqualification.
All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.
If selected for this position and meet the Driver Safety Standards, you may drive when necessary to multiple locations as part of your regular job duties.

Skills

Oral and written communication
Handling conflict and uncertain situations
Handling multiple tasks and prioritizing
Using computers and related software applications
Telephone interviewing techniques
Typing at least 35 net words per minute

Location

5010 Old Manor Rd. (CTECC), Austin, TX 78723

Work Type

Shift work
Full-time

Experience Level

No experience necessary
Previous experience may advance to 911 Call Taker II after six (6) months

Education Level

Graduation from an accredited high school or equivalent

Salary/Compensations

$24.19-$27.94/hr
$24.19/hr starting salary with no experience
$150/month First Responder Pay (once licensed)

Benefits

Medical
Paid leave time
Retirement plan
Training opportunities

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
We strive to fulfill our commitment as public servants, grounding our efforts in Empathy, Ethics, Excellence, Engagement, and Equity.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
The City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.