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About the Role

The Account Management team drives growth and success for hotel and lodging partners by leveraging data, market insights, and consultative commercial conversations. This role helps partners improve competitiveness, increase revenue, and maximize value from our platform while building long-term strategic relationships. As an Associate Account Manager, you will develop foundational account management, sales, and negotiation skills while working closely with lodging partners to identify opportunities, solve business challenges, and drive mutual success.

Responsibilities

Build and maintain relationships with hotel and lodging partners and key decision-makers.
Conduct regular partner conversations to understand business objectives, challenges, and growth opportunities.
Support account planning activities designed to increase partner engagement and business performance.
Develop knowledge of partner business models, industry trends, and competitive landscapes.
Build credibility with partners through data-driven recommendations and consultative discussions.
Identify revenue growth opportunities within assigned accounts through data analysis, market trends, and partner conversations.
Conduct commercial discussions focused on improving visibility, competitiveness, conversion, and overall partner performance.
Influence partner decisions through insights, recommendations, and value-based selling techniques.
Support the negotiation of commercial programs, promotions, and initiatives that drive mutual business growth.
Demonstrate curiosity and a proactive approach to uncovering new business opportunities and expanding partner engagement.
Use performance metrics and KPIs to identify risks and recommend actions that improve partner success.
Analyze account performance data to identify trends, opportunities, and areas for improvement.
Guide partners using market insights and performance recommendations that support business goals.
Gather and interpret information to develop practical solutions for partner business needs.
Contribute to business cases, recommendations, and commercial initiatives under the guidance of senior team members.
Learn how business decisions impact partner performance and company outcomes.
Develop a working knowledge of commercial agreements, contract terms, and standard negotiation practices.
Learn when and how to partner with legal and internal stakeholders to support contract modifications.
Build confidence conducting commercial conversations and navigating partner objections.
Assist in evaluating the costs, benefits, and risks of potential business solutions.
Develop understanding of stakeholder decision-making processes and influence strategies.
Build expertise in company products, tools, technologies, and partner solutions.
Understand how products and services create value for partners and customers.
Develop awareness of competitor offerings and market dynamics.
Learn how to position company solutions effectively in a competitive marketplace.
Engage with partners daily through a high volume of outbound phone calls, emails, and virtual meetings.
Manage a portfolio of accounts while balancing multiple priorities, deadlines, and partner needs.
Build relationships and influence business decisions through proactive outreach and consistent follow-up.
Work in a fast-paced environment where priorities, partner needs, and market conditions can change quickly.
Use data, insights, and performance metrics to prepare for partner conversations and identify growth opportunities.
Maintain accurate records of partner interactions, action plans, and account activities within internal systems.
Work across multiple digital tools and platforms, including CRM systems, reporting dashboards, productivity software, and AI-enabled solutions to manage workflows, analyze data, and support partner engagement.

Requirements

Bachelor's degree or equivalent experience.
0-2 years of professional experience.
Proficiency in English and the local language of the market served.
Strong verbal and written communication skills.
Strong analytical mindset with the ability to interpret data and translate insights into business recommendations.
Comfortable conducting business conversations in English.
Demonstrated interest in sales, business development, negotiation, hospitality, e-commerce, consulting, or customer-facing commercial roles.
Ability to build relationships and communicate effectively with internal and external stakeholders.
Self-motivated, curious, and eager to learn in a fast-paced environment.

Skills

Account Management
Sales
Negotiation
Data Analysis
Market Insights
Consultative Selling
Relationship Building
Commercial Discussions
Business Development
Performance Metrics
KPIs
Problem Solving
Commercial Acumen
Product Knowledge
Market Dynamics
CRM Systems
Reporting Dashboards
Productivity Software
AI-enabled Solutions

Location

Austin

Work Type

Flexible work model

Experience Level

0-2 years of professional experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$70,000.00 to $98,000.00
Potential to increase pay up to $112,000.00 based on performance
Incentive plan performance above target will also earn more than the incentive target compensation amount.

Benefits

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness and travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership

About the Company

Expedia Group brands power global travel for everyone, everywhere.
We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
Our diverse, vibrant, and welcoming community is essential in driving our success.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.