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About the Role

Accountable for achieving/exceeding District Pod sales, Multi-Channel Customer Plan and KPI results through exceptional customer engagement, delivery of outstanding customer value and maximizing the number of appropriate patients on assigned products. Acts as a customer orchestrator to ensure a seamless positive customer experience.

Responsibilities

Achieve/exceed District Pod sales, Multi-Channel Customer Plan execution and KPI results.
Analyze and evaluate own and team performance within the District Pod.
Assist in the development of customer business plans and collaborate with cross-functional teams.
Accountable for assigned key accounts.
Collaborate with cross-functional customer-facing team members to ensure strategic alignment.
Utilize all available resources to achieve customer satisfaction through the promotion of BI products via customer journeys.
Implement and monitor allocated brand and operational budget spend.
Engage with customers and assigned accounts (physicians, nurses, pharmacists, specialists and other HCPs) as a Pharma partner.
Assist in the development of the ICP and accountable for the implementation of the MCCP, programs and actions.
Customize approach for each interaction on each customer and account to assess needs and create value.
Utilize exceptional hybrid customer engagement skills to achieve optimal call outcomes.
Continuously feed back market and customer insights.
Orchestrate customer centric engagements in collaboration with cross-functional colleagues and external stakeholders.
Lead and manage all customer/stakeholder interactions for assigned customers and accounts.
Work collaboratively with all cross-functional partners within and across districts.
Engage with all members of the local account, and build exceptional relationships with customers and internal cross-functional teams.
Act as an agent of change within District Pod and regionally or nationally.
Identify, develop and engage external experts to build strategic partnerships.
Work with trained speakers on defined topics and projects.
Provide feedback and follow-up to speakers and attendees.
Initiate contacts and network-building among advocates and HCPs.
Manage programs and budgets according to account plan.
Provide the appropriate speakers for OLAs, CMEs and conferences.

Requirements

University degree, preferably in Health Sciences or Business Administration.
Minimum 2 years experience in pharmaceutical sales or similar sales environment.
Candidates with Cardio-Metabolic and/or Respiratory therapeutic area experience preferred.
Excellent medical/product knowledge, customer engagement and selling skills.
Demonstrated abilities to leverage all resources and channels to create a seamless customer experience.
Exceptional communication, growth mindset, collaboration/teamwork, customer engagement and presentation skills.
Ability to understand and effectively transfer knowledge of scientific and disease-related nature.
Demonstrated agility, resilience and ability to adapt to ever-changing environments.
Experience in developing speakers and external expert advocates.
Strong customer planning/organization, analytical skills, and budget/resource management.
Highly motivated and passionate to bring more health to more patients.
Must possess a valid provincial drivers license and be able to travel.

Skills

Customer engagement
Sales
Multi-Channel Customer Plan execution
KPI results analysis
Customer business plan development
Cross-functional collaboration
Key account management
Strategic alignment
Resource utilization
Customer journey promotion
Budget management
Product knowledge
Therapeutic area knowledge
Customer needs assessment
Hybrid customer engagement
Market and customer insights feedback
External stakeholder engagement
External expert development
Speaker management
Networking
Communication
Growth mindset
Teamwork
Presentation skills
Scientific knowledge transfer
Agility
Resilience
Adaptability
Customer planning
Organization
Analytical skills

Location

Field-based

Work Type

Field-based

Experience Level

Minimum 2 years experience in pharmaceutical sales or similar sales environment
Entry level Therapeutic Specialist to senior/professional level

Education Level

University degree, preferably in Health Sciences or Business Administration

Salary/Compensations

$84,000 to $134,000
Variable sales incentive target opportunity of $18,260 to $27,278

Benefits

Generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees)
Comprehensive and flexible benefits plan
Defined Contribution Pension Plan with company matching of RRSPs
Employee and Family Assistance Plan
Employee and leadership development programs
Programs to support overall health and wellness for employees

About the Company

Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.
Boehringer Ingelheim Canada does not use artificial intelligence to screen, assess, or select applicants in the recruitment process.

Equal Opportunity

If you require accommodation, we will work with you to meet your needs.