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About the Role
The Overnight Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
Requirements
- Excellent personal presentation and interpersonal skills.
- Good problem solving ability.
- Proficiency in Hotel property management systems.
- Fluency in reading, writing, and spoken English.
- Continuous standing for the majority of the shift.
- Ability to lift at least 25lbs.
- Outgoing personality and a can-do approach to any task.
- Open availability and the ability to work all shifts including weekends, holidays, and overnights.
- Possess legal work authorization in Canada.
- Work permit sponsorship is not available.
Skills
- Previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation
- OPERA PMS
- Additional languages
- Post Secondary Education in Hospitality or related field
Location
- Toronto
Work Type
- Full-Time
- Overnight
Experience Level
- 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation
Education Level
- Completion of Post Secondary Education in Hospitality or related field
Salary/Compensations
- Starting rate of pay of $23.59 per hour
- Full rate of pay of $26.21 per hour
- Eligible for upsell incentives
- Additional $1 per hour for overnight premium
Benefits
- Paid time off, including vacation and floating days
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
- Complimentary meal per shift in our employee dining room, OASIS
- Complimentary dry cleaning of uniforms
- Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
- Robust extended benefit plan, including medical, dental, vision, and pension
- Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
Equal Opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.