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About the Role
Acrisure is seeking an IT Asset Management Analyst to join the Global IT Asset Management team. This role owns key outcomes across Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB, including data integrity, lifecycle execution, audit readiness, and reporting. The ITAM Analyst exercises independent judgment on day-to-day asset governance matters, partners with IT, Procurement, Finance, and Security stakeholders, and contributes to the continuous improvement of ITAM policies, standards, and processes.
Responsibilities
- Own outcomes for hardware asset lifecycle execution (request, receipt, deployment, in-use, reclamation, refresh, disposal) within the HAM Procedure and approved data destruction standards, escalating lifecycle exceptions to the Global IT Asset Manager.
- Own data integrity in ServiceNow as the authoritative system of record, performing data quality reviews and partnering with stakeholders to remediate gaps, duplicates, and stale records across asset, CI, and transfer order data sets.
- Own asset reporting and analytics from ServiceNow, delivering KPI tracking, inventory accuracy, recovery and reuse rates, fulfillment SLAs, cost avoidance, and audit-ready views for leadership decision-making.
- Own day-to-day audit and compliance support (NYDFS, SOX, internal controls) by preparing evidence packages, validating asset data against discovery sources, and documenting lifecycle exceptions for review.
- Exercise independent judgment on routine governance matters such as reclamation exceptions, lifecycle ambiguities, and data remediation decisions, applying established policies (HAM, CMDB) and escalating items that fall outside delegated authority.
- Contribute to the continuous improvement of ITAM policies, standards, SOPs, and processes in partnership with the Global IT Asset Manager and provide input on automation and reporting enhancements.
- Partner with IT Support, Procurement, Finance, Security, and Infrastructure to support stockroom operations, procurement reconciliation, SAM and CMDB data hygiene, and adoption of ITAM governance processes across the organization.
Requirements
- Experience supporting IT operations, asset management, or technology service teams in an enterprise environment.
- Strong attention to detail with the ability to own data integrity and identify quality issues across large data sets.
- Demonstrated understanding of IT asset governance, lifecycle standards, and compliance support.
- Strong reporting and data analysis skills with advanced Excel proficiency (pivot tables, formulas, data analysis).
- Excellent organizational and communication skills with the ability to collaborate across technical and non-technical teams.
- Experience with ServiceNow or another enterprise service management platform, including report and dashboard creation.
- Familiarity with ITAM, HAM, SAM, or CMDB governance frameworks and policies.
- Experience working in a fast-paced or high-growth organization.
- Exposure to regulated industries with audit and compliance requirements (e.g., NYDFS, SOX).
- Experience contributing to process improvement, automation, or policy development initiatives.
- Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Skills
- ServiceNow
- Excel proficiency
- ITAM
- HAM
- SAM
- CMDB
- NYDFS
- SOX
- ITIL
- COBIT
Location
- Grand Rapids, MI
Work Type
- On-site
Experience Level
- 3+ years of progressive experience in IT Asset Management, IT operations, related governance, compliance, or analytical function, or equivalent demonstrated expertise.
Education Level
- Bachelor's degree in Information Technology, Business, Finance, or a related field
- Relevant professional certifications such as CHAMP, CSAM, CITAM, ITIL, or COBIT.
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
About the Company
- A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward.
- Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
- In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.
- Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
- At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact.
- Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Equal Opportunity
- Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- Applicants may request reasonable accommodation by contacting leaves@acrisure.com.