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About the Role
Serve as a key member of the Product Team, ensuring customer and business expectations are met while identifying innovative opportunities to stay ahead of the curve. This role will collaborate closely with Business Stakeholders and the Tech team to identify and fill product gaps, uncover new product opportunities, and become an expert in the real estate vertical.
Responsibilities
- Identify product needs and define a product roadmap for efficient operation and exceptional customer experience.
- Define and prioritize the product roadmap based on business/customer ROI by identifying gaps, optimizing features, and uncovering new opportunities through user testing, A/B testing, market research, and customer feedback.
- Focus on ideation, discovery, and execution to build the right things with speed.
- Collect continuous feedback and measure results to evolve the product.
- Leverage agile sprint best practices to deliver a high-quality product through a systematic product-development lifecycle.
- Work cross-functionally with internal stakeholders to provide product vision while ensuring business objectives are prioritized and met.
Requirements
- 5+ years in software product management.
- Ability to effectively balance multiple projects and tasks simultaneously.
- Extensive experience working in Salesforce eco-system including Service Cloud, Field Service Lightning, and Digital Experience.
- Demonstrated experience delivering features related to customer experience, customer service, and/or customer maintenance.
- Experience working in an agile delivery organization and with product management tools such as Jira, Github, and Confluence.
- Ability to analyze business and/or technical problems to guide software development.
- Ability to build strong relationships with key business stakeholders.
- Detail-oriented and self-sufficient.
- Strong analytical, problem solving, and research skills.
- Strong written and verbal communication skills.
- Creative, innovative, and exploratory skills and mindset.
- A proactive, flexible, and hungry to learn attitude.
- Ability to thrive in a fast-paced, rapidly growing environment.
- Preferred experience working in the real estate industry.
Skills
- Salesforce eco-system
- Service Cloud
- Field Service Lightning
- Digital Experience
- Customer experience
- Customer service
- Customer maintenance
- Agile delivery
- Jira
- Github
- Confluence
- Product management tools
- Analytical skills
- Problem solving skills
- Research skills
- Written communication skills
- Verbal communication skills
- Creative skills
- Innovative skills
- Exploratory skills
- Scrum
- Agile rituals
Experience Level
- Senior
Salary/Compensations
- Competitive compensation package
- annual bonus
Benefits
- 401k match
- Flexible PTO
- 7 paid holidays
- 1 floating holiday
- 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave
- Up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
About the Company
- Amherst's companies are leading real estate investment and advisory firms transforming how real estate is owned, financed, and managed.
- Amherst leverages proprietary data, analytics, technology, and decades of experience to solve challenges in the real estate ecosystem and improve experiences for residents, buyers, sellers, communities, and investors.
- Amherst has over 1000 employees and $14.1 billion in assets under management.
- Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets, acquiring, renovating, and leasing more than 46,000 homes across 32 U.S. markets.
- The firm delivers customized, stabilized cash-flowing portfolios of assets to investors, with comprehensive services including property management, portfolio management, and a full capital markets team.
- Amherst's debt business pursues distinct credit strategies in mortgage-backed securities and commercial real estate lending.
- With a 25-year history, Amherst has developed deep research and technology talent, utilizing data and analytics throughout the asset lifecycle to improve operations and preserve long-term value for investors and over 188,000 residents served.
Equal Opportunity
- Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.