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About the Role

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization’s mandate to support customers, drive quality products, and improve customer perceptions of products sold at Canadian Tire.

Responsibilities

Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products.
Investigate potential opportunities to increase the number of SKUs supported utilizing existing reporting.
Provide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainability.
Implement processes to manage corporate responses to online reviews and customer questions.
Collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team, and Vendors to enhance existing and design new processes and programs within the Post-Purchase framework.
Maintain and monitor service standards for vendor-supported programs.
Support the financial model estimation logic, tools, and process for the Post-Purchase program.
Conduct financial feasibility analysis on Post-Purchase initiatives.
Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements.
Monitor and report on Post-Purchase financial status at the vendor level.
Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage.
Execute ad hoc reporting for the Product Quality Assurance management team as required.

Requirements

Post-secondary degree in business or similar.
Demonstrates resourcefulness by using critical thinking and creativity to overcome difficulties.
Considers the customer’s needs first and foremost, making improvements based on customer feedback.
Wonders about new possibilities and actively seeks to learn about them.
Possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement.
Effective time management skills and ability to manage multiple projects.
Strong attention to detail.
Ability to communicate effectively across the organization verbally and written and via presentations.
Highly developed sense of accountability, passion, and track record for delivering results.
2+ years business experience in retail.

Skills

Advanced MS Excel
Basic programming
Basic MS Access

Location

Canada

Work Type

Full-time

Experience Level

2+ years

Education Level

Post-secondary degree

Salary/Compensations

$53,000.00 – $88,000.00

Benefits

Comprehensive benefits and retirement programs
Performance incentives
Continuing Education Programs
Other perks to support your well-being
Career growth opportunities
Product discounts
Competitive salaries and wages
Store discounts
Supported learning through our Triangle Learning Academy
Canadian Tire Profit Sharing
Retirement and savings programs for eligible employees
Enhanced flex benefits program
Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
Total well-being, and mental health tools and resources for all employees

About the Company

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
Join us, where there's a place for you here.

Equal Opportunity

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
We are united in our purpose of being here to help make life in Canada better.
We stand firm in our Core Value that inclusion is a must.
We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.