Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Manager - Group Digital - Head of Modern Workplace role.

Rezi rewrites your resume against KPMG UK's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Manager - Group Digital - Head of Modern Workplace posting at KPMG UK — free, in seconds.

About the Role

The Head of Modern Workplace will lead the modern workplace team, providing a strategic vision for modern workplace initiatives, managing key vendors, and ensuring an optimized user experience across all relevant devices and services.

Responsibilities

Own strategic supplier relationships and outsourced service delivery, ensuring contractual obligations and business outcomes are achieved.
Manage budgets, forecasts and cost optimisation activities, ensuring effective value realisation from workplace services.
Own the Modern Workplace capability, service roadmap and associated services, translating Group Digital strategy into measurable business outcomes.
Lead delivery of workplace services, ensuring performance, governance, risk management and continual improvement.
Communicate service performance, risks and opportunities through clear, data-driven reporting.
Lead end-user support, workplace technology and Digital Employee Experience (DEX) services across the organisation.
Drive operational excellence across service management processes, including incident, request, problem and major incident management.
Leverage data, telemetry and platforms such as Nexthink to proactively improve user experience and service performance.
Oversee lifecycle management of laptops, mobile devices, peripherals and associated endpoint services, including procurement, imaging, deployment, refresh, recovery and disposal.
Own software lifecycle management for end-user computing platforms, including rationalisation, standardisation, lifecycle planning and usage governance.

Requirements

Significant experience leading Modern Workplace, End User Computing or Workplace Technology services within a complex enterprise environment.
Proven experience owning a technology capability, service domain or operational function and delivering outcomes with minimal direction.
Experience managing strategic suppliers, outsourced service providers and offshore delivery teams.
Demonstrable experience of commercial, contractual and financial management, including budgeting and supplier governance.
Strong knowledge of workplace technologies, endpoint management, software lifecycle management and collaboration services.
Excellent stakeholder management, influencing and communication skills, with experience engaging senior leaders and executive stakeholders.

Skills

Modern Workplace
End User Computing
Workplace Technology
Supplier Management
Commercial Management
Contractual Management
Financial Management
Budgeting
Supplier Governance
Endpoint Management
Software Lifecycle Management
Collaboration Services
Stakeholder Management
Influencing
Communication
Nexthink
ServiceNow AgentIC AI
NowAssist
Microsoft Intune
Microsoft Autopilot

Location

UK
Switzerland

Work Type

Full-time

Experience Level

Head of
Senior

Education Level

ITIL v4 Managing Professional, Strategic Leader or equivalent certification.
Prince2, Agile or equivalent project delivery qualifications.

About the Company

Group Digital is the internal technology division accountable for delivering a range of services to the UK and Swiss Firms.
Group Digital gathers requirements, designs solutions, builds and runs services, and executes complex change portfolios focused on security, data, core infrastructure, and business applications.
The Modern Workplace Team will deliver a great user experience for colleagues across the UK and Switzerland.
The team leverages capabilities in Nexthink, Servicenow AgentIC AI and NowAssist, and Microsoft Intune and Autopilot.