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About the Role
Seeking an experienced Customer Service Representative to grow our established forklift truck territory and expand our parts, service, rental, and sales presence in the Western, NY market. This role involves cultivating and supporting an existing customer base through after-market sales, collaborating with the sales force and operations personnel.
Responsibilities
- Develop and execute market strategy
- Attain and/or maintain desired market position with assigned territory accounts
- Make necessary sales and support calls, presentations, and communicate issues between corporate, retail network, and customer
- Increase aftermarket equipment sales and profits
- Effectively identify, communicate, and resolve customer problems, issues, and opportunities
- Call on current and potential customers
- Develop strategic plans and collaborate with local management to ensure growth of assigned service accounts, including rental customers
- Consistently deliver timely follow-up with customers, managers, and staff, prioritizing communication
Requirements
- Customer service is a primary personal priority
- Results-driven
- Ability to multi-task and juggle competing deadlines and priorities
- Excellent communication and follow-up skills
- Proficient in Microsoft Word and Excel
- Experience in cold call sales is a plus
- Experience in material handling equipment sales is preferred
Location
- Western, NY market
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- $45,000 - $55,000 base + commission
Benefits
- Travel expenses
- 401(k) with company match
- Health insurance (majority paid by company)
- Medical Expense Reimbursement Plan
- Dental insurance
- Vision insurance
- Life insurance
About the Company
- H&K Equipment is the premier dealer of forklifts, container handlers, railcar movers, utility vehicles, and more in Pittsburgh and the greater tristate area.
- Headquartered minutes from downtown Pittsburgh with additional facilities in West Virginia, we sell, rent, service, and rebuild the most unique selection of custom and heavy-duty material handling equipment in the industry.
- Our technicians and in-house capabilities enable us to tackle jobs that no other shop can handle.
- H&K Equipment is the founding member of the Forged Industrial Group, a growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast.
- Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment.
- From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move.
- Learn more about the power of our teams at hkequipment.com.
Equal Opportunity
- We are an equal opportunity employer.