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About the Role

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation. You will partner with industry and functional domain experts as well as relevant client stakeholders to deliver outcomes-focused solutions for our clients.

Responsibilities

Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, or Configuration Compliance.
Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.

Requirements

4+ years of experience developing and configuring solutions on the ServiceNow platform.
Deep hands-on implementation experience in at least one specialty: (a) ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, Threat Intellignce or (b) ServiceNow Operation Technology, including Operational Technology Manager/Data Modelling, OT Vulnerability Response, or OT Incident Management.
Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate effectively with specialists across security, IT operations, and industrial operations.
Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations that affect prioritization and workflow outcomes.
Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
A commitment to inclusion and diversity, and openness to new ideas and perspectives.
Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
Experience working with utilities, manufacturing, energy, transportation, life sciences, or other critical-infrastructure and asset-intensive environments.
Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Skills

ServiceNow
Security Operations
Operational Technology
Security Incident Response
Vulnerability Response
Threat Intelligence
Operational Technology Manager
OT Vulnerability Response
OT Incident Management
CMDB/CSDM
JavaScript
Flow Designer
Business rules
Client scripts
UI policies
ACLs
Workspaces
Reporting
Dashboards
IntegrationHub
REST/SOAP APIs
ETL
Service Graph Connectors
AI tools

Location

United States

Work Type

Onsite
Hybrid

Experience Level

Senior
4+ years

Education Level

ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
Relevant Security Incident Response, Vulnerability Response, Data Foundations implementation certifications

Salary/Compensations

$127,700—$150,200 USD
$133,800—$157,300 USD
$139,800—$164,500 USD
$121,600—$143,000 USD

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401k plan
Employee stock ownership program
Annual bonuses
Unlimited flexible time off
Ten paid holidays
Ten weeks of paid parental leave

About the Company

West Monroe is a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
We’re fluent in both business and technology, focusing on how technology is applied to solve challenges.
We rely on data to constantly adapt and solve new challenges, aiming for actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
Collaboration is a daily action, working together to turn vision into clear action with lasting impact.

Equal Opportunity

West Monroe is an Equal Employment Opportunity Employer.
We believe in treating each employee and applicant for employment fairly and with dignity.
We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.