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About the Role

The Associate, National Advisory Desk is an administrative and client-facing role responsible for managing client transitions into the National Advisory Desk (NAD). This role involves building and submitting transition client lists, contacting clients to book introductory meetings, and supporting the Lead Advisor with client lists and desk operations.

Responsibilities

Client transitions into NAD
Create each transition client list and send it to Doc Support, confirming accuracy and completeness before submission.
Execute the client contact plan: call each transitioning household, explain the move to NAD, and book the introductory meeting with the Lead Advisor.
Track every household through the transition (contact attempts, meeting booked, meeting held, open items) in the NAD Excel CRM workbooks and escalate stalled files to the Senior Manager.
Keep client records accurate and current in line with firm and CIRO books and records requirements.
Advisor engagement
Contact advisors to book meetings with the Senior Manager, NAD.
Coordinate meeting logistics and record outcomes and next steps.
Lead Advisor support
Support the Lead Advisor in managing their client list, including booking meetings, completing administrative tasks, and speaking with clients as directed.
Provide continuity of service for the Lead Advisor’s client list during absences or a change in coverage.
Take on client households as assigned by the Senior Manager once fully trained and approved.
Desk operations
Manage the NAD shared inbox: monitor it throughout the day, respond or route each item promptly, and keep it organized.
Answer NAD phone lines, resolve or route each call to the right person, and log the outcome.
Complete other tasks as assigned by the Senior Manager, NAD.
Compliance
Follow CIRO rules and firm policies on KYC, suitability, and client communications.
Keep complete and accurate records of client contact and instructions.
Always protect client privacy and confidentiality.
Escalate complaints, errors, suspected misconduct, and policy breaches immediately.
Act only within the approved registration category and under the supervision of the Senior Manager, NAD.

Requirements

A degree or diploma in business administration, accounting, finance or related field, or equivalent work experience.
3+ years of experience in wealth management.
Experience supporting advisors or a team in a wealth management practice.
Experience managing high volumes of client calls and a shared inbox.
Active CIRO Registered Representative (RR) status from the start date.
Maintain active CIRO registration and complete all continuing education, training, and attestations on time.
Client communication: explains change clearly, handles questions calmly, and moves each call to a booked next step.
Organization and follow-through manage many open files at once and close them out.
Accuracy: produces client lists, records, and CRM entries without errors.
Judgment: knows what to handle, what to route, and when to escalate.
Discretion: protects confidential client and firm information.
Ownership: takes on work as assigned and adapts as volume grows.
Collaboration: works well with the Senior Manager, Lead Advisor, advisors, and Doc Support.
Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Experience tracking client files in Excel-based tools (including the NAD CRM workbooks).
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Skills

Wealth management
Client transitions
Client communication
Organization
Follow-through
Accuracy
Judgment
Discretion
Ownership
Collaboration
MSOffice suite
Word
Excel
PowerPoint
Teams
Outlook
Excel-based tools
NAD CRM workbooks

Location

Toronto

Work Type

Full-time

Experience Level

3+ years of experience in wealth management

Education Level

Degree or diploma in business administration, accounting, finance or related field, or equivalent work experience.

Salary/Compensations

$48,000 - $60,000 annually

Benefits

Health insurance
Accident insurance
Life insurance
Other unique benefits per location
Discretionary bonuses

About the Company

Founded in 2017, Wellington-Altus Private Wealth Inc. (Wellington-Altus) is Canada's top-rated investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top Growing Companies. With more than $55 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors, and their high-net-worth clients.

Equal Opportunity

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.