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About the Role
As a Keyholder, you will assist the management team with day-to-day store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Keyholders help drive Crossroads' values by creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
Responsibilities
- Assist the management team with day-to-day store operations.
- Bring the brand promise to life.
- Create an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
- Engage with customers by greeting them with a smile and welcoming them to the store.
- Create a welcoming, fun, and inclusive environment to shop and work in.
- Prioritize and delegate tasks to the team to ensure smooth store operations.
- Educate customers about how the store works and encourage them to sell their clothes.
- Act with integrity in words and actions.
- Be compassionate and connect with all customers.
- Show up to work on time and ready to go.
- Support the team and customers as needed by being flexible with changing needs.
- Learn how to run a second-hand business, including buying, merchandising, and inventory practices.
- Gain and maintain the trust of a customer base.
Requirements
- Prior supervisory experience in retail (6 months+).
- Have a good eye for fashion and current trends.
- Must be able to work a minimum of 30 hours per week.
- Must be authorized to work in the United States.
Skills
- Team Player
- Authentic
- Fashion-focused
- Adaptable
- People-first
- Trainer
Work Type
- Full-time
Experience Level
- 6 months+ supervisory experience in retail
Salary/Compensations
- $21.18-$23.50 per hour
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Sick paid time off
- Medical insurance
- Time and a half pay for select holidays
- Flexible scheduling
- Commuter Benefits
- Earned Wage Access
About the Company
- One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.
- Crossroads has expanded to 39 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, Houston, and Dallas.
- In recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing.
- Crossroads has been featured in Harper's Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the ‘resale revolution.’
- If you like sustainability, fashion, and working in a fun, positive environment, you’ll enjoy a career with us!