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About the Role
As a Network Operations Technician at Cirrascale, you will be an integral part of our Operations team, responsible for maintaining the integrity and functionality of our data centers. The ideal candidate will have a strong background working in a 365-days 24/7 Network Operations Center environment. You are the face of our company to our customers, ensuring that every interaction is a best-in-class customer service experience.
Responsibilities
- Monitor the network via an alarm reporting tool.
- Create outage tickets in Jira (Atlassian).
- Notify customers of outages and ongoing troubleshooting.
- Provide technical support to customers experiencing network problems.
- Mentor less experienced colleagues.
- Troubleshoot GPUs and Server devices.
- Remotely troubleshoot installed servers & GPUs at various data center locations.
- Configure and maintain Linux servers and networking equipment in a data center environment.
- Perform PM, troubleshooting, root cause analysis, and repair of servers and GPUs.
- Install servers and networking equipment into racks with associated network cabling.
- Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
- Conduct regular system checks and maintenance tasks to ensure optimal performance and security.
- Take customer calls and work to resolution using necessary resources.
- Collaborate with Engineering and Operations teams to plan and execute infrastructure projects, expansions, and migrations.
- Provide on-site and remote support to resolve urgent technical issues, including on-call support.
- Document system configurations, updates, and inventory, maintaining accurate records of data center assets.
- Handle and maintain records for RMAs needed to be completed to various vendors.
- Stay current with industry trends, emerging technologies, and best practices in network operations center management.
Requirements
- 3+ years of experience working in a NOC environment or similar experience.
- Proficient with Linux operating systems and comfortable using command-line interfaces.
- Solid understanding of networking principles and experience with network troubleshooting.
- Strong analytical and problem-solving skills, with the ability to work independently and manage multiple tasks.
- Excellent communication skills and the ability to collaborate effectively with a team.
- Customer Service is a must.
- Experience in Network Security
- Proficient in Microsoft 365 (Outlook, Word, Excel, Teams).
- Experience in Slack & Microsoft Teams.
Skills
- SOC 2 compliance
- Linux operating systems
- Networking principles
- Interfacing server and GPUs remotely
- Troubleshooting GPUs and Server devices
- Configuring and maintaining Linux servers and networking equipment
- Performing PM, troubleshooting, root cause analysis, and repair of servers and GPUs
- Understanding of processors (GPU is a plus)
- Experience working on Supermicro, Lenovo, Asus, IBM, Inspur, or Dell Servers
- Installing servers and networking equipment into racks with associated network cabling
- Working with Super Micro & Lenovo type Servers
- Troubleshooting and resolving hardware, software, and network issues
- Conducting regular system checks and maintenance tasks
- Call Center (NOC) operations
- Collaborating with Engineering and Operations teams
- Providing on-site and remote support
- Documenting system configurations, updates, and inventory
- Handling and maintaining records for RMAs
- Staying current with industry trends, emerging technologies, and best practices
- Linux
- Networking (e.g., CCNA)
- RMAs, logistics, shipping, and receiving
- Jira ticketing system
- Microsoft 365 (Outlook, Word, Excel, Teams)
- Slack
- Microsoft Teams
Location
- In-Office (Wells Branch Area)
Work Type
- Full-time
- 365-days 24/7
Experience Level
- 3+ years of experience working in a NOC environment or similar experience
Education Level
- Certification in Linux, networking (e.g., CCNA), or other relevant fields is a plus.
Salary/Compensations
- $34-38/hr to $00,000 USD
Benefits
- Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.
- Bonus
- Stock Options
About the Company
- Join a growing team that's pushing the boundaries of AI infrastructure.
- At Cirrascale, you’ll contribute to projects powering next-generation AI applications while working with top-tier hardware in a collaborative and innovative environment.
- From custom deployments to hands-on customer support, every role here plays a part in enabling breakthroughs in AI.
Equal Opportunity
- Cirrascale Cloud Services is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants.