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About the Role
As a Connection Specialist at Patient Engagement Advisors (PEA), you will help patients leave the hospital ready for what comes next by ensuring they understand their discharge plan and have the necessary resources for success after their stay. You will connect with patients face-to-face, by phone, and remotely, and coordinate the delivery of care items. The ideal candidate leads with empathy, works well on a team, and is committed to understanding patient needs.
Responsibilities
- Meet with patients during and after their hospital stay, explain PEA services, and obtain their permission to be served.
- Offer services based on each patient's needs: scheduled appointments, transportation, nutrition, medications and products.
- Educate patients on discharge requirements, including medications, follow-up care, nutrition and assistance programs.
- Collect and document social determinants of health information in the Patient Navigation System (PNS) and other applications.
- Use coupons, vouchers, discount cards and community partnerships to lower patients' costs.
- Join hospital rounds and huddles, in person or virtually, as part of the clinical care team.
- Follow up by phone with patients who were missed during their hospital stay.
- Collect payments according to PEA policy.
- Meet daily productivity and KPI goals set by site and PEA leadership.
- Securely deliver prescriptions, nutrition kits and medical supplies accurately and on time.
- Handle and store medications and supplies properly, and obtain a signature at hand-off.
- Work with prescribers and pharmacists to make medications affordable and deliver them per standard procedures.
- Protect patient health information (PHI) and follow all PEA and hospital privacy and security policies, onsite and remote.
- Complete required PEA and health system training.
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- At least 6 months of healthcare experience, such as Pharmacy Technician, Medical Assistant, Patient Care Technician, Patient Care Coordinator, Clinic Front Desk Associate, Nursing Assistant or a related role. An associate or bachelor's degree may be considered in place of healthcare experience.
- Customer service experience in a patient-facing or healthcare setting.
- Experience documenting in an electronic health record (EHR) or similar system.
- Intermediate computer skills, including web-based tools, point-of-sale, pharmacy and clinical/EMR systems, and iPad applications.
- Strong communication and interpersonal skills, and the ability to manage multiple patients and systems accurately in a fast-paced setting.
- Reliable internet through a private, password-protected network (public networks may not be used).
- A private, secure workspace where others cannot see or hear patient information.
Skills
- Communication skills
- Interpersonal skills
- Customer service skills
- Computer skills
- Web-based tools
- Point-of-sale systems
- Pharmacy systems
- Clinical systems
- EMR systems
- iPad applications
Location
- Gloversville, NY
Work Type
- Hybrid
- Full-time
Experience Level
- 6 months of healthcare experience
Education Level
- High school diploma or equivalent
- Associate degree
- Bachelor's degree
Salary/Compensations
- $19.85 – $21.85 per hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Flexible spending account (FSA)
- Paid time off
- New York State Paid Sick Leave
- Paid Prenatal Leave
- Paid Family Leave
About the Company
- Patient Engagement Advisors (PEA) works alongside care teams to ensure patients are prepared for post-hospitalization success.
Equal Opportunity
- Patient Engagement Advisors is an equal opportunity employer. We do not discriminate on the basis of age, race, creed, color, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, military or veteran status, sex, pregnancy or pregnancy-related conditions, disability, predisposing genetic characteristics or carrier status, familial status, marital status, status as a victim of domestic violence, reproductive health decisions, prior arrest or conviction record, or any other status protected by federal, state or local law.
- Qualified applicants with arrest or conviction records will be considered in accordance with Article 23-A of the New York Correction Law.
- PEA does not ask about sealed records or about applicants' salary or pay history.
- If you need a reasonable accommodation to apply or interview, including for disability, pregnancy-related conditions or religious practice, please contact ta@patientengagementadvisors.com.