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About the Role

This role leads internal communications and engagement for IAG Transform's Transformation and Technology domains, and manages external communications for a major transformation program in Engineering and Maintenance. You will act as a trusted communications advisor, translating complex topics into engaging narratives for diverse audiences and supporting senior leaders in communicating business priorities.

Responsibilities

Act as a strategic communications business partner for Domain Transformation, Group AI & Technology, and Group Innovation.
Advise senior leaders and shape communications plans supporting business priorities, engagement, and change.
Lead the end-to-end development and delivery of communications strategies and campaigns for transformation and technology programs.
Drive employee understanding, engagement, and adoption of initiatives.
Devise internal and external communications for a major transformation program, developing campaigns and content.
Translate complex topics into compelling employee communications.
Partner with internal communications colleagues across IAG’s OpCos on Group-wide transformation initiatives.
Build compelling narratives and thought leadership content demonstrating transformation's contribution to business performance.
Develop proactive communications showcasing technology, AI, and innovation through use cases and employee stories.
Help colleagues understand how emerging technologies can support their work and create value.
Ensure smooth and effective delivery of regular and ad-hoc communications and engagement initiatives.
Monitor emerging technology developments to increase employee understanding, engagement, and adoption of new tools.
Support the planning and delivery of employee engagement activities and events.
Define clear objectives and success measures for communications activities.
Use measurement frameworks and data-driven insights to evaluate effectiveness and optimize communications.

Requirements

Degree-level qualification or equivalent, ideally in Communications or a related field.
High experience of transformation, change, and program communications, particularly for diverse and hard-to-reach teams.
Strong interest in aviation operations, especially within engineering and maintenance environments.
Knowledge of emerging technologies and artificial intelligence.
Ability to interpret complex business and operational information and communicate it effectively to non-specialist audiences.
Significant internal communications, PR, or corporate communications expertise gained within large, complex, and international organizations.
Experience leading integrated internal and external communications for large-scale transformation or operational programs, ideally within aviation, engineering, infrastructure, or other complex operational environments.
Proven ability to provide strategic communications counsel, influence senior leaders, and present recommendations to Management Committee-level audiences.
Strong track record of leading communications for transformation, technology, and organizational change programs.
Demonstrated success developing enterprise-wide communication strategies, integrated campaigns, and engagement initiatives.
Strong judgment managing sensitive communications, reputational issues, and business-critical change.
Excellent storytelling, content development, and stakeholder management skills.
Demonstrates IAG Transform values through collaboration, innovation, accountability, and delivering value.
Naturally curious about technology and emerging innovation.
Creative and confident storyteller.
Curious and analytically minded, comfortable using insights, data, and feedback.
Comfortable operating in ambiguity and change.
Adaptable, resilient, and improvement-focused.
Highly collaborative, pragmatic, and solutions-focused.
Proactive, takes ownership, anticipates issues early, and finds practical ways forward.

Skills

Exceptional communication, storytelling, and executive writing skills.
Ability to simplify complex topics, shape compelling narratives, and create clear, engaging content.
Strong strategic planning and campaign leadership capability.
Ability to influence, challenge, and build credibility with senior leaders.
Strong project, event, and stakeholder management skills.
Data-led and outcome-focused approach.
Strong understanding of digital channels, employee communication platforms, and emerging technologies.
Proficiency in Copilot, Poppulo, and other communications tools.
Exceptional interpersonal and organizational skills.
Ability to build trusted relationships at all levels.
Ability to manage competing priorities.
Ability to operate effectively in a fast-paced, complex environment.

Location

Multiple locations

Work Type

Full-time

Experience Level

Senior level

Education Level

Degree-level qualification or equivalent

Benefits

Health insurance
Pension
Performance bonuses
Support for work/life balance

About the Company

Part of International Airlines Group (IAG), one of the world's leading airline groups.
IAG Transform provides creative and innovative solutions to drive sustainable transformation.
Drives efficiencies, automation, and economies of scale through a centralized model.
IAG Transform is at the forefront of shaping the future of aviation, driving value through transformation, innovation, AI, technology, and procurement programs.
Vision: 'Together, we transform aviation'.

Equal Opportunity

An equal opportunities employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.