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About the Role
The WPPA Surgical Scheduler is responsible for coordinating all procedures and surgeries in the assigned Physician Practice. This role acts as the liaison between the patient, provider, clinical team, and WPH perioperative departments.
Responsibilities
- Scheduling all testing, procedures, and surgeries.
- Obtaining pre-certification for testing, procedures, and surgeries.
- Verifying insurance coverage and patient demographics.
- Scanning and managing/updating charts for accuracy.
- Answering telephones, relaying messages, and providing information.
- Collaborating with patients to review pre- and post-operative/procedure requirements.
- Working with the WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and other stakeholders.
- Promoting a positive patient experience with department patient care teams.
- Prioritizing, organizing, and managing daily assignments independently.
- Recognizing problem situations, setting priorities, offering solutions, and initiating actions.
- Respecting and promoting patient rights.
- Responding appropriately to emergencies.
- Communicating concerns about patients or staff to the supervisor.
- Utilizing appropriate decision-making steps for patient care and practice issues.
- Participating in daily huddles and team meetings.
- Attending in-services as required/requested.
- Cross-training as backup for other business office positions.
- Communicating self-learning needs to the department manager.
- Demonstrating proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite.
- Adhering to WPH infection control standards, including hand hygiene.
- Completing annual mandatory requirements, including Occupational Health Requirements.
- Performing all other related duties as assigned.
Requirements
- Minimum 5 years of experience using administrative office skills.
- Previous experience in surgical scheduling preferred.
- Proficiency in electronic health records preferred.
- Familiarity with medical terminology preferred.
Skills
- Meditech
- EPIC
- OMP
- EMMI
- Microsoft Office Suite
- Medical terminology
- Electronic health records
Location
- Harrison, New York
Work Type
- Full-time
Experience Level
- 4-6 years
Education Level
- High School or GED
Salary/Compensations
- $22.00 - $32.00 hourly
About the Company
- White Plains Hospital Medical Center is an equal employment opportunity employer.
Equal Opportunity
- White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.