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About the Role

We are looking for a Design Researcher to deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process. You will partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward.

Responsibilities

Own research from end to end, including scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
Translate complex findings into clear narratives and actionable recommendations for product teams.
Understand user workflows through site visits, interviews, and observation with maintenance technicians, facility managers, and operations teams.
Champion customer empathy across the organization by sharing insights with Product, Design, Engineering, and leadership.
Leverage AI tools to accelerate research workflows while maintaining rigor.
Independently scope, prioritize, and manage research projects aligned with team goals.
Help shape research practices at MaintainX by establishing tools, templates, and rhythms for incorporating user insights.

Requirements

6+ years of experience in UX research.
Strong foundation in qualitative and quantitative research methodologies.
Demonstrated ability to translate ambiguous problems into well-scoped research plans.
Proven ability to turn research findings into recommendations that influence product decisions.
Experience synthesizing research into compelling presentations for cross-functional teams and leadership.
Comfortable working independently in cross-functional teams in fast-paced environments.
Demonstrated ability to adopt AI tooling to accelerate research workflows.
Experience with analytics tools (e.g., Amplitude) to complement primary research.
Expert level of English, both spoken and written.
Background in industrial, operations, or field-based user populations is a plus.
Background in psychology, HCI, anthropology, or related field is a plus.
Exposure to service design, journey mapping, or VOC programs is a plus.
Experience working at a B2B SaaS company or on products serving non-desk workers is a plus.

Skills

UX research
Qualitative research methodologies
Quantitative research methodologies
Research planning
User interviews
User observation
Data synthesis
Presentation skills
AI tooling
Analytics tools (Amplitude)
Cross-functional collaboration
Communication (spoken and written English)

Location

Québec

Work Type

Full-time

Experience Level

6+ years of experience in UX research

Benefits

Compensation may include commission, annual bonus, and equity.
Benefits differ by country.
Health coverage, retirement, and leave plans vary by country.

About the Company

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams, used by over 13,000 customers globally.
MaintainX became part of Autodesk in August 2026, joining Autodesk Operations Solutions.
Autodesk's strategy is to converge design, make, and operate into one continuous lifecycle.
Our mission is to keep the physical world running by providing tools for the people who maintain factories, fleets, hospitals, and campuses.

Equal Opportunity

We take pride in a culture where everyone can thrive.