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About the Role
The Senior Manager Commercial Accounts will direct and manage a sales team responsible for selling and cross-selling to new and existing Rogers Enterprise Business customers, promoting the full suite of Rogers products and services. The incumbent will provide day-to-day coaching and management of a sales team to overachieve quotas within a defined territory of business accounts.
Responsibilities
- Manage a team of 5-7 direct reports, including Account Executives (AE’s) on the Commercial Calgary sales team.
- Provide hands-on, ongoing coaching, leadership, and support to the sales team to ensure monthly quotas are continuously met or exceeded.
- Provide sales management funnel guidance and manage weekly sales reports to monitor sales activity and ensure quality performance.
- Join team members for key client meetings to support the deal process and help drive sales.
- Accountable for sales planning, strategy development, and plan implementation.
- Deliver on sales quotas while maintaining profitability and quality of product/service.
- Manage metrics associated with daily AE activities and results.
- Supervise and motivate the Sales Team to obtain set objectives for account planning, customer education/prospecting, and customer satisfaction.
- Act as a liaison with other departments to offer communication support to Sales Representatives.
- Responsible for full manager responsibilities including talent management, workforce planning, performance management, and employee engagement.
- Develop sales employees to continuously improve their sales and account management skills.
- Manage the resolution of sensitive customer requests and issues where necessary.
Requirements
- Minimum 10 years progressive sales experience.
- 2-5 years business sales team management experience preferred.
- Experience in the Enterprise and/or Commercial business market is essential.
- Proven sales funnel management experience.
- Driven, results-oriented professional with a proven track record of meeting and exceeding targets.
- Demonstrated ability to coach, motivate, and performance manage a team (directly and/or indirectly).
- Results-oriented, with a proven ability to meet both short-term and long-term business objectives.
- Proven ability to develop, foster, and maintain relationships with internal and external customers.
- Strong planning and organizational skills, with the ability to anticipate problems and opportunities, and execute sales strategies.
- Proven ability to communicate effectively in written and verbal form.
- Able to work independently to meet deadlines and achieve goals.
- Access to a reliable vehicle and a valid provincial driver's license is a MUST.
- A pre-employment background check will be conducted.
- Candidates must clear a criminal background check.
- A credit check and drivers abstract may be required depending on the role.
Skills
- Sales
- Cross-selling
- Account Management
- Sales Funnel Management
- Coaching
- Performance Management
- Talent Management
- Workforce Planning
- Employee Engagement
- Customer Relationship Management
- Sales Planning
- Strategy Development
- Communication
Location
- Calgary, AB
Work Type
- Full time
- Onsite
Experience Level
- Senior Manager
Education Level
- Bachelor degree in a business-related field or equivalent work experience
About the Company
- Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!
Equal Opportunity
- At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us!