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About the Role
The Problem Management Lead role reports to the Leader Process and Operational Excellence, providing operational oversight for Real Time Rail payments systems. This role guides the end-to-end problem lifecycle, including major investigations, root cause analysis, trend analysis, and preventative remediation, while building stakeholder confidence in meeting service level commitments. It also advances the maturity of the Problem Management practice through process design, tooling, metrics, reporting, and integration with other ITSM practices.
Responsibilities
- Provides overall direction for the end-to-end problem lifecycle, including major problem investigations, root cause analysis standards, trend and risk analysis, and preventative remediation.
- Responsible for building stakeholder confidence in Interac’s ability to meet our service level commitments.
- Responsible for advancing the maturity of the Problem Management practice, including process design, tooling enablement, metrics, reporting, audit readiness, and integration with related ITSM practices.
Requirements
- 4 to 5 years of experience in a Problem Management role preferably in Financial Services
- Experience working in a regulated industry
- The ability to collaborate effectively with both internal and external stakeholders
- Experience leading change and driving continuous improvement
- Eligibility to work for Interac Corp. in Canada in a full-time capacity
- ITIL Knowledge
- Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
Location
- Canada
Work Type
- Full-time
- Hybrid
Experience Level
- 4-5 years
Salary/Compensations
- $110,000.00 - $125,000.00
Benefits
- Eligibility for short-term incentive plan
- Generous vacation and wellness days
- Comprehensive employer-paid benefits coverage
- Market-leading employer-funded RRSP program
- Flexible hybrid work model
- Free and confidential 24/7 employee & family assistance program
- Pregnancy and parental leave top-up
- Charitable donation matching with United Way
About the Company
- Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
- Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
- Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
- As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
- Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
- At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
- Investing in the Future – Help us unlock digital prosperity for all Canadians.
- Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
- Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
- Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
- Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.
Equal Opportunity
- Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
- That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
- If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
- Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.